Inspira Education Group
Student Success Manager
New York City, New York
Sponsorship not specifiedDetected 50 days ago
HubSpotSalesforceCRMCustomer SuccessCustomer SupportLeadershipProblem SolvingMentoring
About the role
- As a Student Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace.
- You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys.
- You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success.
Responsibilities
- Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
- Develop SOPs and escalation protocols to improve quality and reduce refund rates
- Build out processes to track and improve NPS, CSAT, and retention metrics
- Process Design & Operational Excellence
- Architect and implement new processes to improve counselor performance, student experience, and business efficiency
- Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity
- Build reporting systems that provide visibility into counselor utilization, escalation trends, and upsell success
- Lead operational planning and execution for new products, services, or verticals
- Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches
- Ensure backend systems, counselor training, and customer support are ready to scale with each new launch
Nice to have
- Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
Compensation
- Competitive compensation, performance upside, and a clear growth path
Benefits
- A front-row seat at a fast-growing, mission-led company
- Amazing people with a great vision and values
- Health, dental, and vision insurance, base plans 100% employer paid
- Flexible paid time off (PTO) and paid holidays
- For more information about our company, please visit our website: Inspira Education Group.
Company info
- Inspira Education Group.
- Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.
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This listing is sourced directly from Inspira Education Group's careers page and normalized into a canonical job model.