Hri Hospitality

Guest Services Agent

The Industrialist Pittsburgh, an Autograph Collection Hotel

Sponsorship not specifiedDetected 28 days ago

Customer SupportCommunicationProblem Solving

About the role

INDUSTRIALIST HOTEL 124 rooms | 1,277 sq. ft. event space Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.
With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience.
Maintain a clean and organized front desk and lobby area.

Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Basic computer and data-entry proficiency.
Problem-solving and conflict-resolution ability.
Professional, friendly, and welcoming demeanor.
Greet, register, and check guests in/out efficiently and courteously.
Respond to guest inquiries, requests, and concerns promptly and professionally.
Handle payments, room assignments, and reservation changes accurately.
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
Willingness to work varied shifts, including weekends and holidays.

signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.

This listing is sourced directly from Hri Hospitality's careers page and normalized into a canonical job model.