Ghost Story Games

Ghost Story Games

Player Experience & Community Manager

Massachusetts - Remote · Contract

Work authorization requiredDetected 26 days ago
AlgorithmsPhotoshopEmail MarketingWritingOnboardingCustomer SupportResearchCommunication

About the role

  • However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
  • Any attempt to do so may be the result of a scam or phishing exercise.
  • Ghost Story's in-house recruitment team will only contact individuals through their official Ghost Story email addresses (i.e., via a ghoststorygames.com email domain).

Responsibilities

  • Develop and execute strategy for owned social media and community channels
  • Develop player engagement strategies to foster a long-lasting community
  • Craft social media content, draft copy, and drive asset ideation and production
  • Identify, build and maintain in-house relationships with content creators
  • Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game
  • Build a customer service solution including onboarding and managing a BPO and customer service tool
  • Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
  • Maintain an internal and external knowledge hub
  • Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting

Requirements

  • 5+ years experience in the video game community management role
  • Must be eligible to work in the U.S.
  • You can use data to back up your recommendations
  • You have deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
  • You have a basic knowledge of Adobe Photoshop
  • Has shipped at least 2 games on PC and console in a community manager role
  • Strong written and verbal communication

Compensation

  • The pay range for this position in Massachusetts at the start of employment is expected to be between $87,100 and $90,920 per Year.

Company info

  • Ghost Story Games is a self-publishing game development studio founded by Ken Levine (Creative Director of System Shock 2, Bioshock, and Bioshock Infinite) and former Irrational Games developers. The studio's mission is to create narrative-driven experiences rooted in immersive world building and gameplay.
  • The Challenge:
  • Community & Social Media:
  • Ghost Story Games is a self-publishing game development studio founded by Ken Levine (Creative Director of System Shock 2, Bioshock, and Bioshock Infinite) and former Irrational Games developers.
  • The studio's mission is to create narrative-driven experiences rooted in immersive world building and gameplay.
  • Monitor and respond to player inquiries
  • Content Creators:
  • Customer Service:
  • Email marketing: Draft and distribute newsletter and bespoke marketing emails
  • Analytics & Reporting: Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
  • Campaign & Operational Support:
  • Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
  • Other duties as assigned
  • What You'll Take On:
  • You're ready to challenge conventional wisdom
  • You understand audiences' behaviors, creator and community motivations, and key industry platform algorithms
  • What You Bring:

Equal opportunity

  • http://www.gdcvault.com/play/1020434/Narrative
  • Please be aware that Ghost Story does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.
  • Ghost Story also does not engage in any financial exchanges during the recruitment or onboarding process, and the Ghost Story will never ask a candidate for their personal or financial information over an app or other unofficial chat channel.
  • If you need to report an issue or otherwise have questions, please contact Careers@ghoststorygames.com
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This listing is sourced directly from Ghost Story Games's careers page and normalized into a canonical job model.