Global Citizen
Sales Finance and Business Operations Manager
New York City
Sponsorship not specified$150k-$190kDetected 8 days ago
HubSpotCRMSalesAccountingForecastingContract ManagementCustomer SuccessAR/VRLeadershipAccounts Payable
About the role
- ABOUT CITIZEN Citizen is the #1 public safety app in the U.S., used by more than 15 million people across 60+ cities to stay safe and informed in real time.
- Through verified safety alerts, live incident maps, user broadcasts, and 24/7 access to trained safety agents, Citizen helps people understand what is happening around them and get help when it matters most.
- As this business grows, we need strong financial and operational infrastructure to turn pipeline into predictable revenue and lasting customer relationships.
Responsibilities
- Own the enterprise sales forecast by maintaining a bottoms-up, pipeline-driven forecast across deal stage, expected close timing, conversion rates, and bookings assumptions.
- Design and maintain quota, territory, and capacity planning in partnership with the Sales Director and CFO, including vertical-based territory mapping by account potential, geography, and market opportunity.
- Administer and optimize the CRM and connected revenue tooling to ensure data integrity, accurate pipeline reporting, and clean handoffs from Sales to Finance.
- Own the deal desk process for non-standard commercial terms, including pricing exceptions, discounts, payment terms, contract duration, renewal terms, and custom deal structures requiring Finance, Legal, or executive review.
- Own the enterprise order-to-cash process from signed agreement through invoicing, collections, cash application, revenue handoff, and renewal tracking, ensuring each closed-won deal is processed accurately and on time.
- Build scalable billing and collections workflows as Citizen grows its enterprise customer base, including invoice generation, customer follow-up, AR aging review, dispute resolution, and collections escalation.
- Partner with Sales, Finance, Accounting, and Customer Success to ensure executed contracts flow cleanly into billing, revenue recognition, and cash flow reporting.
- Maintain clean data handoffs between Sales, Finance, Accounting, and Customer Experience so closed-won deals flow accurately into invoicing, revenue recognition, and leadership reporting.
- Build and maintain dashboards in partnership with Data that give leadership visibility into pipeline, bookings, ARR, NRR, churn, collections, win rate, cycle time, and vertical performance.
- Administer and optimize the revenue tech stack, including HubSpot, enrichment, quoting, and enablement tools, and use AI tooling to automate reporting, CRM hygiene, deal-desk workflows, billing, collections, commissions, and forecasting.
Requirements
- Build and maintain deal approval playbooks, including approval thresholds, standard fallback positions, required documentation, and clear rules for what Sales can approve independently versus what requires escalation.
Compensation
- This role offers a base salary of $150,000-$190,000 per year, plus equity.
- Compensation & Benefits
- We offer competitive salary, equity, and a full benefits package, including:
Benefits
- At least one fully employer-sponsored medical plan option
- Dental and vision coverage, with a small employee contribution
- Up to 14 weeks paid parental leave (for all parents)
- Monthly tech stipend
- Free mental health support
- Diversity, Equity & Inclusion at Citizen
Company info
- Enforce pre-signature deal discipline by ensuring each opportunity has complete pricing, approved terms, accurate start dates, billing details, revenue recognition inputs, and clean documentation before contract execution.
Equal opportunity
- Citizen is an equal opportunity employer. We're building a team that reflects the diversity of the communities we serve - across race, gender identity, sexual orientation, age, ability, and background.
- Citizen is an equal opportunity employer.
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This listing is sourced directly from Global Citizen's careers page and normalized into a canonical job model.