Occidentalroofing

Occidentalroofing

Call Center Manager

Tucson, AZ · Contract

Sponsorship not specified$80k-$110kDetected 25 days ago
Data AnalysisHubSpotSalesforceSalesLead GenerationCold OutreachOutbound SalesPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • Cross-Departmental Collaboration Work closely with the sales, operations, and leadership teams to align call center objectives with business goals.
  • Analytics & Reporting Analyze call center data and provide actionable insights for continuous improvement.

Responsibilities

  • Build and Optimize Operations Design and implement a high-performing outbound call center operation, including processes, tools, and team structure.
  • Drive Results Develop and execute strategies, scripts, and processes for lead generation and appointment scheduling.
  • Enhance Customer Support Ensure excellence in every customer interaction through professional handling and timely resolution.
  • Lead Team Development Build, train, and motivate a team of skilled representatives focused on achieving both lead generation and customer satisfaction KPIs.
  • Performance Management Establish and track KPIs for call quality, lead conversion rates, appointment scheduling, and resolution times.
  • Systems Optimization Create and refine workflows, scripts, and reporting tools to ensure consistency and efficiency.
  • The role focuses on two critical objectives: Generating high-quality leads to drive our sales pipeline.
  • Delivering exceptional customer support to enhance satisfaction and retention.
  • Generating high-quality leads to drive our sales pipeline.
  • Demonstrated success in customer support operations.

Requirements

  • Bachelor's degree in Sales, Marketing, or a related field with demonstrated sales exposure that showcases growth and the ability to learn sales systems.
  • OR 3+ years of experience in sales (cold calling or customer support).
  • 2+ years of experience managing a call center or inside sales/customer service team.
  • Strong leadership experience in hiring, training, and team motivation.
  • Proficiency with call center software and CRMs (e.g., Salesforce, HubSpot, or similar tools).

Nice to have

  • Preferred Experience in roofing, construction, or trade-based industries.

Skills

  • Significant autonomy in designing and executing strategies.
  • Modest office environment with state-of-the-art call center technologies.
  • Advanced data analysis skills.

Compensation

  • meritocratic, transparent, and designed to reward the skills, ownership, and excellence you bring.
  • The Opportunity We are looking for an experienced and results-driven Call Center Manager to build and lead our call center operation from the ground up.
  • This is a rare opportunity to create systems, assemble a high-performance team, and establish an operation that directly drives revenue growth and customer trust.
  • Why Join Us Competitive Compensation Structure $80,000 - $110,000 OTE (mix of base salary and performance bonuses).
  • Competitive Compensation Structure $80,000 - $110,000 OTE (mix of base salary and performance bonuses).

Benefits

  • Comprehensive Benefits Package Healthcare coverage.
  • Paid time off (PTO).

Company info

  • Occidental Roofing is engineering the future of roofing.
  • We're not a traditional contractor-we're a family-owned, engineering-led company building the next generation of the roofing industry.
  • to deliver peace of mind at scale through unrivaled roofing solutions that protect homes, businesses, and communities.
  • We're assembling a team of builders, thinkers, and doers-disciplined, mission-driven professionals ready to create something world-class.
  • We value expertise.
  • We reward results.
  • We demand continuous improvement.
  • At Occidental Roofing, we work on problems with real-world, long-term impact.
  • We are looking for an experienced and results-driven Call Center Manager to build and lead our call center operation from the ground up.
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