parcelLab
Engineer Manager, Returns
München, DE
Sponsorship not specifiedDetected 43 days ago
PythonDjangoDistributed SystemsBackend DevelopmentPostgreSQLAWSTerraformA/B TestingSupply ChainLogisticsPerformance ManagementShopifyLeadershipCommunicationCollaborationMentoring
About the role
- It is an AI-native product with AI embedded directly into the returns and back-office experience, including agent-driven customisation and automation logic.
- Returns sound simple from the outside, but the technical reality is highly complex.
- Guide technical decisions across backend services, APIs, distributed systems, and complex product capabilities like rules engines and Shopify integrations.
Responsibilities
- Lead, coach, and develop a high-performing team of experienced engineers, fostering a culture of ownership and continuous improvement.
- Partner with Product and Go-To-Market teams to shape the Returns Platform roadmap and turn ambiguity into clear execution plans.
- Own the talent lifecycle for your team, including hiring, onboarding, performance management, and career growth paths.
- Enterprise Product Judgment: Comfort building highly configurable enterprise products without turning the platform into bespoke, customer-by-customer software.
- Cross-functional Collaboration: Ability to build strong relationships and communicate clearly with both deeply technical engineers and non-technical commercial stakeholders.
- At parcelLab, people bring their own perspectives.
- We're looking for an Engineering Manager to lead our Returns (v2) Platform team.
- As the Engineering Manager, you will lead the engineering team responsible for this platform, working across backend services, APIs, workflows, and AI-assisted capabilities.
Requirements
- Experience leading and coaching senior engineers through complex product and architecture decisions in a SaaS, platform, or B2B environment.
- Because our V2 platform relies heavily on Python, you must have hands-on experience with Python and its ecosystem (e.g., Django) to effectively review designs, challenge technical assumptions, and guide the team.
- Experience with complex exchange flows, customer profiles, fraud prevention, rules engines, or event-driven architecture.
- Advanced Workflows: Experience with complex exchange flows, customer profiles, fraud prevention, rules engines, or event-driven architecture.
- You can challenge a roadmap constructively, asking the sharp questions that help a team navigate trade-offs between speed and quality.
Nice to have
- Experience in e-commerce, logistics, returns, fulfilment, post-purchase, or supply chain platforms.
Skills
- Extras: Experience with PostgreSQL, AWS, Terraform, or modern observability tooling.
- Distributed Teams: Experience leading remote or internationally distributed teams.
- Why join parcelLab parcelLab connects tracking, delivery, returns, and customer engagement in one post-purchase platform.
- Our Returns Platform is one of the product areas where a lot is being rebuilt, expanded, and pushed forward.
- Power post-purchase experiences for 1,000+ brands.
- Integrate with 350+ carriers worldwide.
- Experience with PostgreSQL, AWS, Terraform, or modern observability tooling.
Compensation
- Competitive salary and benefits.
Benefits
- Competitive salary and benefits.
- Mental wellbeing support and coaching.
- We judge qualifications and performance, not age, sex, religion, skin colour, gender identity, family status, or disability.
- Flexible remote-first working.
Company info
- What we're looking for (Non-Negotiables) Proven leadership track record: Experience leading and coaching senior engineers through complex product and architecture decisions in a SaaS, platform, or B2B environment.
- We help brands reduce friction for their customers and build stronger relationships after checkout.
- Support customers across 175+ countries.
- Work as a global team of 150+ people.
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This listing is sourced directly from parcelLab's careers page and normalized into a canonical job model.