Lake Trust Credit Union
Card Services Operations Manager
Brighton, MI, US
Sponsorship not specifiedDetected 115 days ago
LeadershipCommunicationProblem SolvingMentoring
About the role
- Hybrid Position: 3 days a week in office More Than A Job Why do you work each day?
- To us, our jobs are not just something we do to make a living, it's a way to live.
- The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Responsibilities
- Manages the day-to-day operations for Lake Trust's Debit Card and Credit Card portfolios impacting 125,000+ members.
- Lead the Card Service Operations team by delegating, giving direction, supporting problem recognition and resolution, assisting with escalations, and ensuring our members, branch, and call center teams are provided the highest levels of service.
- Engage with our vendor partners to identify and resolve complex processing issues in a timely manner to ensure limited impact to members.
- Coordinate with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.
- Ability to handle multiple tasks and perform under pressure What You'll Get Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
- We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle.
- Responsible for the oversight of daily card operations, processes, efficiencies, portfolio management, vendor/partner relationship management, and overall best practices.
- Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
Benefits
- Benefits Include:
- Promotes and maintains the credit unions mission, values, and culture to empower wellbeing in a world in which everyone thrives!
- Creates a collaborative environment conducive to idea generation, knowledge sharing, and education amongst the team and across all business units.
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This listing is sourced directly from Lake Trust Credit Union's careers page and normalized into a canonical job model.