Unitedfirm
Senior Client Intake Specialist (Immigration and Criminal Defense)
Austin, TX · Senior
Sponsorship not specifiedDetected 7 days ago
SalesBusiness DevelopmentExcelCustomer SupportResearch
About the role
- We ask that you have a strong Immigration or Criminal Defense background and possess the ability to screen potential client calls.
- You will ensure operational excellence and handle a large volume of incoming client calls.
- Some perks include catered lunches, complimentary parking, paid time off, and more!
Responsibilities
- Collaborate with our attorneys to complete the initial consultation process
- Follow instructions from the supervising attorney and perform accordingly
- Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)
- You will learn and develop alongside a team of professionals who aim to excel in the legal industry.
Requirements
- Bilingual (English/Spanish) with full proficiency REQUIRED.
- Proven track record to meet goals and deadlines
- Must be able to work weekends
- Strong background with performance-based metrics
- Resourceful and motivated to solve issues as they arise
Nice to have
- Minimum 3 years of sales experience required, customer service experience a major plus
- Case Management software experience is a major plus
- Immigration and Criminal Defense experience is strongly preferred.
Compensation
- We have a great compensation package including a 401(k) plan.
Benefits
- Here at The United Firm | La Liga Defensora, APC,we offer medical, dental, and vision insurance.
- The United Firm | La Liga Defensora, APC,is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics.
Company info
- We are dedicated to providing an inclusive, open, and diverse work environment.
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