MongoDB

MongoDB

Manager, Technical Services Engineering

Palo Alto; San Francisco

Sponsorship not specified$133k-$261kDetected 3 days ago
Distributed SystemsNoSQLMongoDBVector DatabasesAWSGCPMachine LearningData VisualizationPerformance ManagementCustomer SupportLeadershipCommunication

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 29 green-card filings in this occupation, 97% were for a worker who already held the job.

Green-card intent detected

MONGODB, INC. obtained a prevailing wage determination for Software Developers in San Francisco, CALIFORNIA on 2026-06-29. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-26), and a green-card filing must follow before then or the employer starts over.

Green-card follow-through: 59%

Of 17 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 495 days.97% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Technical Services has over 500 team members in offices spanning the entire globe.
  • The team operates out of 16 locations including offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, and Dublin.
  • Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.

Responsibilities

  • Strong people management skills with a track record of building and managing individuals with a strong focus on customer experience and technical excellence
  • Ability to lead-by-example with strong diagnostic and troubleshooting skills
  • A customer advocate who can mitigate and drive issues as appropriate

Requirements

  • Experience with modern observability, analytics, and automation tools

Skills

  • understanding of how modern AI systems interact with data platforms, vector databases, or experience supporting AI-driven applications
  • Success Measures
  • Within 30 days
  • Complete MongoDB's new hire technical training program; be able to speak confidently about our total portfolio of products
  • Be able to navigate and articulate our core products at a beginner level
  • Within 60 days
  • Understand our global follow-the-sun processes and escalation processes
  • Have formed relationships with escalation managers, CSMs, sales, field and engineering stakeholders
  • Have begun conducting regular 1 on1's with staff as well as other managers within Technical Services
  • Within 90 days
  • Provide a roadmap for personal growth in the role and justify the order and prioritization
  • Have identified areas of efficiency for the team to scale

Compensation

  • Salary is one part of MongoDB's total compensation and benefits package.
  • Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
  • MongoDB's base salary range for this role in the U.S. is:

Company info

  • We are looking to speak to candidates who are based in Palo Alto as this role will require working in office 3 or more days a week.
  • If you are the type of person who enjoys helping customers, managing complex, fast-moving situations and leading/managing a talented group of individuals who continuously delight our customers, then this role is for you!
  • About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
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This listing is sourced directly from MongoDB's careers page and normalized into a canonical job model.