Sonoma Consulting
Support Analyst – ITIL Change Management
Plano, TX, United States
Sponsorship not specifiedDetected 3274 days ago
AgileExcelResearchCommunicationOrganizational SkillsMicrosoft Office
About the role
- Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.
- From an operational perspective, the primary responsibility is managing IT Change Management.
- Critical to this role is the understanding user/business impact in a complex environment.
Requirements
- Familiarity with all other ITIL processes
- Proficiency in MS Visio, Word, Excel
- Experience in documenting processes for Technical/IT related functions
- Experience with current Change Management methodologies
- Experience with ServiceNow
Nice to have
- Good organizational skills plus the ability to motivate people across the organization to provide solutions
Skills
- Continuous improvement of overall Change Management process and communications.
- Collaborating with IT teams on improving our Change Management Processes.
- Facilitate support teams' execution of Change Management techniques
- Enhance Change Management functions across the enterprise
- Provide guidance and assistance in classifying changes & in identifying risks to the environment
- Lead weekly CAB meetings
- Document modifications to process
- Provide training and guidance
- Generate regularly scheduled reporting
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This listing is sourced directly from Sonoma Consulting's careers page and normalized into a canonical job model.