Checkr

Associate Manager, Operations

Nashville, Tennessee, United States · Senior

Sponsorship not specified$73k-$91kDetected 14 days ago

Data AnalysisPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

Truework, recently acquired by Checkr, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more.
We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus.
Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business.

Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership
Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies
Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables
Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.
Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.
Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions.
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.
At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection.

2+ years or more of leadership experience in call center management, operations, team management, or a related field
3+ years of experience in a customer-facing role
2+ years of experience in leading projects or peers to achieve common goals
Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
proven ability to establish relationships with direct reports, peers, executives and clients
Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients

getting a new job, a new place to live, a car ride, childcare, even a date.
Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
A relocation stipend may be available for those willing to relocate to a Checkr hub location.

This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.