Electrolux
Customer Support Specialist
Mississauga
No sponsorship$60k-$73kDetected 41 days ago
CRMExcelSAPSupply ChainERPCustomer SupportCommunicationProblem SolvingAdaptabilityMicrosoft Office
About the role
- The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced environment while maintaining a high level of customer satisfaction and service excellence.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone and email, including order status, shipment details, and portal support
- Process and maintain customer orders within the ERP system, ensuring accuracy and timely updates
- Document customer interactions and order activity in the CRM system
- Partner with supply chain teams to track shipments and resolve delivery or inventory issues
- Support expedited shipping requests and prioritize urgent customer needs
- Provide cross-functional and team support as needed to maintain service continuity
- Ability to manage high-volume workloads with attention to detail and accuracy
Requirements
- 2+ years of experience in order management, customer support, or a related function
- Bilingual in English and French (required)
- Strong proficiency in Microsoft Excel and general Microsoft Office applications
Nice to have
- Experience working with ERP systems (SAP preferred) and CRM tools
Compensation
- The expected compensation for this role includes a base salary of $60,400 to $72,500 per year.
Benefits
- Family-friendly benefits
- Extensive learning opportunities and flexible career path
- Final compensation will be dependent on several factors including experience, skills, and education.
- Electrolux offers a comprehensive benefits program for full‑time employees, including health and wellness coverage, retirement savings programs, vacation, and statutory holidays. (Optional)
- Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
- application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com.
Company info
- https://www.linkedin.com/company/electrolux/life/northamerica/
- Coordinate shipping appointments with customers and carriers to support on-time delivery
- Proactively communicate delays, constraints, and alternative solutions to customers
Equal opportunity
- Equal Opportunity Employer (EOE).
- If you need assistance or an accommodation during the
Visa & Work Authorization
- Please be advised that we are unable to offer visa sponsorship for this position at this time.
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This listing is sourced directly from Electrolux's careers page and normalized into a canonical job model.