ParentSquare, Inc

Manager, CSM (SMB)

Remote (United States)

Sponsorship not specifiedDetected 23 days ago

A/B TestingAccount ManagementCustomer SuccessVoIPLeadershipCommunicationCollaborationMentoring

About the role

And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
Data-Driven Iteration: Use product usage and engagement data to continuously "A/B test" our success motions and improve efficiency.

Architect the Scaled Journey: Design and refine a digital-first customer journey that blends automated triggers, live workshops, and community-led programming.
Lead & Coach: Manage a team of four CSMs, coaching them to execute at scale while maintaining a high standard for customer outcomes.
Operationalize Success: Partner with CS Ops and Marketing to build repeatable playbooks and automated touchpoints that identify risk early and surface expansion signals.
Cross-Functional Influence: Collaborate with Product and Sales to ensure the SMB voice is heard and that our digital-first motions align with the overall company roadmap.
Experience building and executing 1:many engagement strategies, including automation, digital campaigns, webinars, and office hours.
Comfort using customer data and usage signals to prioritize outreach and proactively manage risk.
As the Manager of Customer Success for our SMB segment, you will own the strategy and execution for over 6,000 districts nationwide.
This is a high-impact leadership role focused on building a world-class "1:many" digital-first engagement mode l.
You'll lead a dedicated team of SMB CSMs, balancing automated workflows with high-value human intervention to scale ParentSquare's footprint in the SMB market.
Design and refine a digital-first customer journey that blends automated triggers, live workshops, and community-led programming.

ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day.
Sound simple?

Take full accountability for retention, health scores, and expansion revenue across the SMB portfolio.
Proven success managing or designing programs for a high-volume book of business while consistently driving customer health and retention metrics.
The perks of working for us are great!
All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

We are committed to maintaining a drug-free workplace in compliance with applicable state laws.
You will design the playbooks that ensure our smallest customers receive the right touchpoints at the right time to drive massive adoption, retention, and expansion.

This listing is sourced directly from ParentSquare, Inc's careers page and normalized into a canonical job model.