Free Association Live
Front of House Manager
Las Vegas, Nevada, United States · Full-time
Sponsorship not specifiedDetected 12 days ago
ExcelEmployee RelationsCustomer SupportPublic HealthProblem SolvingTime ManagementMentoring
About the role
- Front of House Manager Magic Mike Live is a first-class entertainment experience based on the hit films Magic Mike and Magic Mike XXL and that directly inspired the latest film, Magic Mike's Last Dance.
- Serving as "the cure to the common male revue" (Las Vegas Sun), the steamy production features the hottest and most talented men in the country performing in front of, behind, above, and all around the audience.
- The Front of House (FOH) Manager will oversee the overall daily venue, site and showroom operations at Magic Mike Live at the Sahara Hotel.
Responsibilities
- Establish and maintain a professional environment and the highest level of customer satisfaction.
- Establish and maintain good employee relations through positive motivation and development.
- Reports the needs for building, property and equipment repairs to the Director of Customer Experience.
- Partner with Sahara Security to ensure all systems and procedures for security are followed at all times.
- Ability to perform the essential job functions which can require certain physical standards to include lifting, reaching, bending, kneeling, ascending and descending stairs, and listening.
Requirements
- Track record must demonstrate solid experience and knowledge in training and development, coaching and corrective action
- ability to successfully resolve guest service issues.
- Ability to make decisions and take responsibility for them, even when there isn't a clear precedent or direction.
- Able to demonstrate basic technical aptitude and computer literacy with ability to operate MS Word, Excel and Google Suite.
- Must be committed to excellent customer service.
- Magic Mike Live is a 360-degree dance and acrobatic spectacular that leaves its guests feeling inspired and ready to ignite their inner magic.
- guest service
- building relationships with staff, superiors and guests - teamwork.
- Proven ability to lead and motivate staff.
- Strong interpersonal skills, with the ability to clearly articulate directions and expectations to staff and management and has the sincere desire to build, coach, and develop successful teams.
- Commitment to fostering an environment of superior guest service and quality
- Candidates should be:
- Able to uphold company policies and procedures.
- Willing to work flexible hours (i.e. weekends, evenings, and holidays).
Nice to have
- High school diploma, Bachelors degree preferred.
- Two plus years prior experience with proven track record in a similar facility/ field.
Skills
- Attention to detail
- Time management
- Excellent customer service skills
- Problem solving
- Managing a team to ensure the smooth running of the Front of House operation
- Keeping calm in situations
Compensation
- Competitive compensation benefits
Benefits
- Competitive compensation benefits
- Health, dental insurance
- PTO/ Paid vacation time
- Ensure all Front of House staff have the appropriate training including - customer service, public health and safety.
- Overseeing audience relations before and during a production, ensuring audience members' health and safety, and partner with Security, Bar Staff and Janitorial to address issues.
- Working for Magic Mike Live comes with a lot of responsibilities and perks:
Company info
- Interact with customers for improved service in the showroom.
- The majority of the working hours are completed during normal theatre operating hours and requires extensive interaction with customers and employees.
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This listing is sourced directly from Free Association Live's careers page and normalized into a canonical job model.