Upward Health
Manager, Clinical Solution Development
US - Hybrid
Sponsorship not specifiedDetected 29 days ago
Data AnalysisProject ManagementJiraStakeholder ManagementCRMExcelProcess ImprovementEHR/EMRPatient CareLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoringAdaptabilitySharePointLean Manufacturing
About the role
- Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care.
- Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help.
- Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients.
Responsibilities
- Identifies and addresses challenges in clinical solution delivery and process design, using creative and innovative approaches.
- Continuously seeks opportunities for process improvements, evaluating metrics and feedback to drive optimization.
- Uses interpersonal savvy to influence key stakeholders and drive consensus on clinical solution strategies and processes.
- Demonstrates a commitment to continuous improvement by monitoring and refining processes to maintain excellence in service delivery.
- Leads prioritization and strategy across clinical solutions and supports or leads design from requirements gathering through implementation and monitoring.
- Analyzes data to evaluate clinical solution effectiveness, identify trends, and support informed decision-making.
- Develops and uses appropriate KPIs and metrics to assess performance and identify opportunities for improvement.
- Builds compliance considerations into solution planning, design, and implementation.
- Effectively manages financial aspects of clinical program development, including billing optimization, ROI considerations, and cost-effective service delivery.
- Supports evaluation of financial sustainability through planning, monitoring, and adjustment of solution design.
Requirements
- Demonstrates the ability to provide clear direction, inspire others, and hold team members accountable for achieving program goals.
- Demonstrates proficiency in a wide variety of tools (EHR, CRM, Excel, Visio, Jira, and related platforms).
Skills
- Solution playbook development experience.
- Proven ability to leverage data, KPIs, and performance metrics to inform decisions and monitor solution effectiveness
- Strong critical thinking, organizational, and prioritization skills in dynamic, high-growth environments
- Experience with change management and driving adoption across diverse stakeholder groups
- Certification in Project Management Professional (PMP) is preferred.
- Lean Six Sigma / Process Engineering background preferred.
- Bachelor's degree required and Master's degree preferred.
- Clinical licensure preferred.
- Plans, executes, and oversees initiatives while tracking progress, timelines, decisions, and risks using appropriate tools.
- Aligns priorities and sequencing to business needs, organizational capacity, and strategic objectives.
Benefits
- Demonstrates a strong focus on the end-user experience, ensuring that clinical solutions meet patient needs and improve health outcomes.
- It's no wonder 98% of patients report being fully satisfied with Upward Health!
- Designs and optimizes healthcare workflows from ideation through implementation and continuous improvement.
- Consistently ensures clinical solutions align with healthcare regulations, accreditation standards, and contractual service requirements.
Company info
- Thrives in a dynamic, early-stage healthcare company where scope, protocols, and services evolve frequently.
- Demonstrates agility in adjusting to changing demands, timelines, and priorities in a fast-paced environment.
- Understands the big picture and aligns clinical program development with the overall company mission and goals.
- Informs and shapes the clinical solution roadmap by considering the voice of the customer, best practices, and performance data.
- The ideal candidate is flexible and willing to work in an early-stage company with the expectation that the scope of services and protocols will evolve.
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This listing is sourced directly from Upward Health's careers page and normalized into a canonical job model.