Ch
Bilingual Recovery Representative
Markham, Ontario
Sponsorship not specified$51k-$60kDetected 28 days ago
AccessibilityAccount ManagementProcess ImprovementHRCustomer SupportCommunicationMentoringOrganizational Skills
About the role
- PLEASE NOTE THIS IS A REMOTE ROLE** Honda Canada Finance Inc. (HCFI) is seeking an Inbound Recovery Representative to join our Account Services team.
- This role balances exceptional customer service with sound risk management practices to achieve positive customer and business outcomes.
- Individual salary within this range is determined by a variety of job-related factors, including education, experience, knowledge, and skill set.
Responsibilities
- Accurately document all customer interactions and account actions in servicing systems.
- Repossession & Recovery Support
- Provide compassionate support to family members, executors, and estate representatives.
- Bankruptcy & Insolvency Support
- Support bankruptcy and insolvency processes.
- Deliver exceptional customer service while handling sensitive and complex customer situations.
Requirements
- 2+ years of experience in financial services, collections, or account management
- Strong understanding of collections, insolvency, or asset recovery processes (an asset)
- Bilingual (French/English) required
- Proven ability to negotiate, analyze, and make sound decisions in complex situations
- Ability to work independently in a fast-paced, performance-driven environment
- As this role supports clients and dealers nationwide, bilingual (French/English) proficiency is required.
- Explain account obligations, required documentation, and available resolution options.
- Post-secondary education or equivalent work experience
- Strong communication and interpersonal skills with a customer-focused mindset
- High attention to detail with strong organizational skills
- Collaborative approach with internal and external stakeholders
- The salary range for this position is $50,800-$60,325 CAD. Individual salary within this range is determined by a variety of job-related factors, including education, experience, knowledge, and skill set.
- This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).
- This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill.
Compensation
- The salary range for this position is $50,800-$60,325 CAD.
Company info
- Negotiate payment arrangements and account resolutions for delinquent customers.
- Educate customers on available account options and the impact of non-payment.
- Provide customers with updates regarding the status of their account following a total loss event.
- Intake notifications regarding deceased customers.
This listing is sourced directly from Ch's careers page and normalized into a canonical job model.