Onward
Program Manager, Launch and Implementations
Remote (United States)
Sponsorship not specified$90k-$105kDetected 16 days ago
Project ManagementBusiness DevelopmentLogisticsProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationOrganizational SkillsTransportation Management
About the role
- We work with healthcare systems, PACE programs, public transportation agencies, and health plans to improve care access, reduce missed appointments, and relieve the burden of caregiving.
- This is a highly execution-focused role, centered on program delivery, cross-functional coordination, and operational readiness.
Responsibilities
- Program Implementation & Launch Lead end-to-end implementation of new customer programs, from contract close through go-live.
- Develop and manage detailed project plans, timelines, and deliverables across internal and external stakeholders.
- Document customer specific variations and operations dependencies.
- Leadership Opportunity: Shape and lead a critical function in the organization.
- Customer-Centric Culture: Work closely with mission-driven partners making real-world impact.
- Following launch, this role will provide post-implementation support and optimization, partnering closely with Account Executives and Business Development Managers, who own overall customer success, relationship management, and growth.
- If you thrive in fast-moving environments, love wearing multiple hats, want to help shape a category-defining business and lead a high-performing team, we want to talk.
Requirements
- The ideal candidate will bring an expert program management mindset, thrives in fast-paced environments, and has experience launching complex, multi-stakeholder operational programs.
Compensation
- $90,000-$105,000 +Bonus + Stock Travel: 20% About the role The Program Manager, Launch Operations owns and is responsible for leading the successful implementation, launch, and stabilization of Onward's programs across transit, healthcare and mobility partners.
- This role ensures that new customers and programs are deployed efficiently, meet operational requirements, and achieve early performance targets.
- This is a highly execution-focused role, centered on program delivery, cross-functional coordination, and operational readiness.
- Following launch, this role will provide post-implementation support and optimization, partnering closely with Account Executives and Business Development Managers, who own overall customer success, relationship management, and growth.
- The ideal candidate will bring an expert program management mindset, thrives in fast-paced environments, and has experience launching complex, multi-stakeholder operational programs.
- Note: This position is remote with up to 20% travel.
Benefits
- At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection at a time.
- Our door-through-door Companion rideshare services and transportation management platform help individuals with mobility and cognitive challenges access healthcare, community resources, and daily essentials.
Company info
- Be part of a fast-paced, rapidly scaling company.
- Work closely with mission-driven partners making real-world impact.
- If you're excited about driving customer success, making a difference in healthcare and transportation, and being part of a dynamic, mission-oriented team, we'd love to hear from you!
- High-Growth Environment: Be part of a fast-paced, rapidly scaling company.
- This role ensures that new customers and programs are deployed efficiently, meet operational requirements, and achieve early performance targets.
This listing is sourced directly from Onward's careers page and normalized into a canonical job model.