Rite-Hite

Product Support Specialist

USA-IA-Dubuque Headquarters

Sponsorship not specifiedDetected 30 days ago

NegotiationExcelCustomer SupportSolidWorksAutoCADCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

At Rite-Hite, your work makes an impact.
This position is responsible for ensuring customer satisfaction and promoting positive representative relations.
Work with manufacturing and engineering to improve quality and manufacturability and reduce the cost of current production product.

Effectively process / document all calls within both the Call log and the CSMS data base.
Authorize claims per established policies and procedures. Work with representatives to develop a mutually acceptable resolution.
Develop owner's manuals, technical bulletins and field "tech tips". Ensure written product communications are accurate and understandable.
Plan, coordinate and implement service training on the divisional product line to enhance knowledgeable and professional field servicing.
This includes developing tests, visual aids, and creating electronic presentations / tools to be used for training.
Also, properly maintain training equipment as well as the training facility.
Join us and build a career where you're supported - at work and beyond.

The ideal candidate will demonstrate:
Assist with new product technical rollouts, preparing presentations, handouts, etc., as well as trav el to representative offices as required.

E xcellent organizational, negotiation skills and problem-solving skill s
Abili ty to use and read engineering drawings and schematics
W orking knowledge of electrical control circuits and fluid power.
Working knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, AS400, AutoCAD, Solid Works, JD Edwards Enterprise One, Excel and MS Word preferred.
Experience with accessing and manipulating e-files ( i.e. E-Trunk) a plus.
Ability to travel overnight up to 20%
Must possess or rapidly acquire a firm working knowledge of all supported product lines
Prior experience within the Rite-Hite organization in a Service, Installation, Engineering, or manufacturing role preferred

Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.
Associate's degree (AA) in a relevant technical field combined with two years warranty administration experience; or equivalent combination of education and/or experience.

Assist with sales calls and fly-ins when necessary to act as a technical consultant / trainer. In addition, demonstrate products and describe their technical merits and basic S.O.S. to the customers.
In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.
We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive.
Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.
Provide technical assistance to representatives, technicians and customers to assure consistent installation, troubleshooting and support of engineered products in the field.
At Rite-Hite, we take care of our people - because when you're supported, you can do your best work.

This listing is sourced directly from Rite-Hite's careers page and normalized into a canonical job model.