Blink Health
Senior Manager, Pharmacy Operations (Prior Authorization)
Pittsburgh, PA · Senior
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About the role
- Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
- BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
- With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
Responsibilities
- Own end-to-end production performance for prior authorization workflows, ensuring consistent delivery against SLAs, turnaround time, quality, and productivity targets.
- drive pragmatic, scalable solutions.
- Building, Developing & Scaling Talent
- Hire, lead, and develop a high-performing hourly workforce, including front-line specialists and team leads.
- Use performance data and direct observation to identify skill gaps and deliver targeted coaching and training.
- Create an environment of accountability, engagement, and continuous improvement.
- Build bench strength and leadership capability to support growth and operational resilience.
- Use data to drive staffing/scheduling, prioritization, and performance management.
- Own and continuously improve key operational metrics, including SLA attainment, cycle time, productivity, quality, rework, and attrition.
- Our business model not only helps people, but drives economics that allow us to build a generational company.
Nice to have
- Comfortable using data analysis tools and BI platforms (e.g., Excel, SQL, Tableau) is preferred.
Skills
- Solid verbal and written communication skills, with the ability to present complex concepts and data clearly and concisely.
- Adaptability/Resiliency:
- What success looks like in the role:
- Prior authorization SLAs are consistently met as volume and complexity grow.
- Operational decisions are data-driven, proactive, and transparent.
- Product and technology improvements meaningfully reduce friction and improve throughput.
- PA operations scale smoothly without sacrificing quality, compliance, or employee experience.
- Why Join Us:
Benefits
- At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
- We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
- We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
- Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
- Establish and evolve operating rhythms to manage volume variability, capacity planning, backlog health, and risk.
Company info
- We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
- Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
- It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
Equal opportunity
- We are an equal opportunity employer and value diversity of all kinds.
This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.