SPARETECH

Customer Success Manager

Chicago, Illinois, United States

Sponsorship not specifiedDetected 46 days ago

ProcurementOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationProblem Solving

About the role

Hybrid Work Environment: We believe in the value of in-person collaboration.
We value the well-being and professional growth of our team.
This connected spare parts intelligence unlocks value that extends far beyond software.

Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product's potential impact.
As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support.
Develop and maintain strong relationships with key stakeholders at various levels of the client's organization.
To achieve this, we have built, and continue to build, an AI-powered MRO software that connects all players in the spare parts ecosystem, from manufacturers and suppliers to the people working behind the machines.
By facilitating the exchange of data, knowledge, and expertise, we create shared visibility that empowers smarter decisions, reduces waste, and drives seamless collaboration.
Backed by Insight Partners, SPARETECH is accelerating its growth with a strong focus on product innovation and team excellence.
Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.

1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.
Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.
A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment.

Exposure to manufacturing processes and knowledge of the industry is a plus, but not required.

Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.

An annual training budget of $1,000 to support your growth in a dynamic, startup environment.
Professional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment.

Our base salary is just one component of the competitive total rewards strategy.
Paid Time Off: 20 days of vacation, plus public holidays.
Healthcare Coverage: Healthcare benefits to help support you and your family.
Hybrid Work Model: Enjoy a flexible work setup, typically spending two days a week in our Chicago office.

Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company.
Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.
You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.
Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.
That's why we offer:

This listing is sourced directly from SPARETECH's careers page and normalized into a canonical job model.