Ameriprise
Licensed Customer Service Team Leader
Charlotte, North Carolina · Part-time
Sponsorship not specifiedDetected 5 days ago
Process ImprovementCustomer SupportLeadershipCommunicationMentoring
About the role
- Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients.
- Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.
- Provide timely coaching and feedback using a behavioral based coaching program.
Responsibilities
- Lead, mentor, and develop direct reports
- Manage team workload, set priorities, and ensure all efficiency, accuracy, processing, and call‑quality metrics are consistently met or exceeded.
- Deliver meaningful performance feedback and coaching through behavioral based coaching
- support continuous skill development, conduct regular one‑on‑ones, and foster both individual and team success.
- Deliver meaningful performance feedback and coaching through behavioral based coaching; support continuous skill development, conduct regular one‑on‑ones, and foster both individual and team success.
- Proven ability to collaborate effectively across all levels
Requirements
- 3-5 years relevant experience
- Experience with coaching or providing leadership to others
- Strong organizational and communication skills with the ability to understand, simplify, and resolve complex issues
Nice to have
- Financial services industry experience
- Familiarity with Ameriprise customer policies and procedures
- Full-Time/Part-Time
- Exempt/Non-Exempt
- Job Family Group
- Line of Business
- SERVD Service Delivery
- Ameriprise Financial is an equal opportunity employer.
Benefits
- Lead, mentor, and develop direct reports; provide clear vision, operational direction, and support on customer service processes and transaction‑processing standards.
Company info
- About Our Company
- We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024.
- We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.
- Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Visa & Work Authorization
- age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law
Apply directly at Ameriprise →Create a free account for alerts like thisView Ameriprise immigration profile
This listing is sourced directly from Ameriprise's careers page and normalized into a canonical job model.