Always Compassionate Home Care

Account Manager, NHTD/TBI

Melville, NY

Sponsorship not specified$75k-$85kDetected 7 days ago

CRMAccount ManagementBusiness DevelopmentLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

Monitor referral pipelines, participant admissions, conversion rates, and census growth while maintaining established performance metrics.
Follow referrals throughout the intake and enrollment process, proactively addressing barriers to admission or service delivery.
Monitor market trends, competitor activity, referral patterns, and community needs, providing recommendations to leadership for continued program growth.

Develop, maintain, and expand relationships with referral sources supporting the NHTD and TBI Waiver Programs.
Serve as the primary point of contact for assigned referral partners, ensuring consistent communication, responsiveness, and exceptional customer service.
Promote community-based waiver services that support individuals transitioning from nursing facilities or remaining safely in their homes.
Collaborate closely with Intake, ILST staff, Service Coordinators, Operations, and Clinical teams to facilitate timely participant admissions and service implementation.
Resolve referral partner, participant, or caregiver concerns professionally while maintaining strong ongoing relationships.
Maintain accurate documentation of referral activity, account interactions, outreach efforts, and business development initiatives within agency systems.
Maintain a comprehensive understanding of NHTD and TBI Waiver eligibility requirements, service offerings, Medicaid regulations, and program guidelines.

Ability to travel throughout assigned territories for referral development and community outreach.
Valid driver's license and reliable transportation required.
Bachelor's degree in healthcare administration, Social Work, Human Services, Business Administration, Nursing, or a related field preferred.
Licensed Practical Nurse (LPN), Registered Nurse (RN), LMSW, LCSW, or another healthcare-related licensure preferred.
Minimum of 2 years of experience in healthcare marketing, community outreach, business development, account management, waiver services, home care, or care management.
Demonstrated success building relationships within hospitals, rehabilitation facilities, nursing homes, Managed Care Organizations, Health Homes, or community agencies.
Proven ability to achieve growth targets in a commission-driven or performance-based environment.
Strong organizational, time management, and problem-solving abilities.
Proficiency with Microsoft Office Suite and CRM/database systems.

Experience with New York State NHTD and/or TBI Waiver Programs strongly preferred.
Strong understanding of Medicaid waiver programs, long-term services and supports (LTSS), home and community-based services (HCBS), and care coordination preferred.

Excellent communication, presentation, networking, and relationship-building skills.

Base Salary: $75,000 - $85,000 annually
Meet or exceed monthly, quarterly, and annual referral, enrollment, and revenue goals.

Conduct regular in-person and virtual meetings with referral partners to educate stakeholders on Always Compassionate Health's NHTD/TBI services and referral process.
Represent Always Compassionate Health at community events, provider meetings, discharge planning conferences, networking opportunities, and educational presentations.
Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

t military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or

This listing is sourced directly from Always Compassionate Home Care's careers page and normalized into a canonical job model.