clinicaromero
Front Office Assistant (Alvarado)
Los Angeles, California
Sponsorship not specifiedDetected 20 days ago
ComplianceCustomer SupportHIPAAEpicEHR/EMRCommunicationMicrosoft Office
About the role
- Assist with the provision of quality services in the areas of scheduling, patient flow, information and clerical tasks.
- Adhere to Clinica Romero's mission and core values: Compassion, Commitment to Service, Quality Care, Respect, and Dignity; and complies with all policies and procedures of the organization.
Responsibilities
- will maintain exceptional customer service.
- Verifies and prints eligibility for all payers including but not limited to: Medi-Cal/ Manage Care and other programs by utilizing the appropriate web portals.
- Welcomes and greets patients as they arrive to clinical sites; will maintain exceptional customer service.
- Responsible to perform one last audit of assigned provider schedules to capture any erroneous scheduling mistakes to prevent patient impact.
- Daily utilization of Microsoft Outlook to ensure that all incoming emails are read and a responses are made in a timely manner, this includes emails from supervisor, Front Office Lead, and other departments.
- Adheres to Clinica's Petty Cash policies and procedures, which includes completion of a daily reconciliation form, and submits all monies (cash and/or credit card receipts) to immediate Supervisor or Front Office Lead for review.
- Medi-Cal/ Manage Care and other programs by utilizing the appropriate web portals.
Requirements
- Ability to communicate effectively, verbal and written
Skills
- communication, empathy, patience, and technical knowledge
- Previous experience in a community clinic setting, billing and/or collections a plus.
- Bi-lingual English and Spanish required.
- Ability to handle multiple tasks and work in a busy environment.
- Ability to work evenings and weekends
Benefits
- patient's demographic, guarantor, coverage, and other information.
- Maintains familiarity with various types of Medi-Cal, Health Plans and other programs.
- Scans pertinent patient information into EMR including patient identification cards, benefit cards, eligibility verification printouts, etc.
- Preforms daily appointment reminder calls to patients and documents call in our Electronic Medical Record (EMR) system.
- In addition with our text messaging app, WELL Health, responsible to monitor and send reminder text messages to patients.
- Collecting appropriate co-payments from patients for their respective insurance coverage.
Company info
- I nitiate appropriate application forms and screens patients for eligibility determination for various programs that are part of the financial screening
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This listing is sourced directly from clinicaromero's careers page and normalized into a canonical job model.