IANS

Solutions Engineer

Boston, MA

Sponsorship not specifiedDetected 18 hours ago

RESTOAuthLLMsAccount ManagementCustomer Support

About the role

You'll work alongside the Senior Solutions Architect, Account Executives, and Account Managers, picking up whichever pre-sales or post-sales work needs coverage across the team's full set of clients.
Because this function is still taking shape, the role will flex as the team learns what's needed - this is a builder's role in the scope of the work, not a promise of a particular future title or team.

Run technical discovery and build tailored demos for prospects, partnering with Account Executives on scoping and follow-up.
Stand up and run trial / proof-of-concept environments around a prospect's own use cases.
Lead installation and onboarding for new clients: configuring IANS MCP connections, entitlements, and data scope, and validating the integration end-to-end before go-live.
Partner with Account Managers across MCP accounts - running client training and office hours, and owning day-to-day client questions wherever you're plugged in.
Own connector troubleshooting for whichever client needs it, coordinating directly with Engineering on anything that needs a fix upstream and looping in the Senior Solutions Architect for the trickier cases.
Building the Function
Build and maintain onboarding runbooks, configuration checklists, and a library of reusable demo / POC assets.
2-4 years in a technical, customer-facing role - sales engineering, technical account management, IT/security support, implementation, or similar.
Genuine interest in AI systems and dedicated, hands-on experience using AI tools day to day - including real experience using Claude - with a willingness to build deeper fluency in tool use and agent-tool protocols like MCP on the job.
a jack-of-all-trades who can run a demo, build a POC, take a client through onboarding, and troubleshoot day-to-day connector issues - start to finish, on whichever client needs it that day.

Basic working knowledge of APIs and integration patterns (REST, OAuth, webhooks), or a fast learner's ability to pick this up quickly.
Comfort in customer-facing conversations, including with technical and non-technical stakeholders.
Strong attention to detail and documentation habits - you can follow a runbook precisely and help improve it.

Exposure to cybersecurity concepts, or experience supporting security products or security teams.
Exposure to the Claude Agent SDK, MCP servers, or other LLM application frameworks.

Monitor adoption and usage post-launch, and run technical health checks ahead of renewals and QBRs alongside the Account Management team.
We're looking for someone energized by learning quickly, comfortable with ambiguity, and happy being a jack-of-all-trades while the function finds its footing.

This listing is sourced directly from IANS's careers page and normalized into a canonical job model.