LeoForce
Support Specialist II
Bremerton, WA, United States · Mid
Sponsorship not specifiedDetected 1711 days ago
RESTCustomer SupportAR/VRCommunicationCollaborationCritical Thinking
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
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About the role
- Whether we're creating new products or helping a small business expand its reach, people at Client company are builders at heart.
Responsibilities
- Investigate, troubleshoot, provide guidance or respond directly to escalated support requests on any Reality Lab product via email, chat, or phone
- Draft and maintain agent-facing knowledge base articles for handling process, troubleshooting steps, and promotions
- Develop and deliver training and associated knowledge base content to contact center agents
- Collaborate and drive collaboration with business teams by investigating customer details and/or circumstances to solve or mitigate new issues
- Lead and contribute in support related meetings with contact center agents
- Learn and flawlessly execute handling of sensitive (legal, payment, risk, safety) support requests
Requirements
- 3+ years' experience in customer-facing communications, community management, or customer service
- 1+ years' experience as a Tier 2 agent or higher in customer-facing communications, community management, or customer service
Nice to have
- All your information will be kept confidential according to EEO guidelines.
Skills
- SmartRecruiters Test company
- ob Description
- This is a fast-paced environment requiring calm under pressure, a readiness to tackle adversity, and display superior judgement.
- Your ultimate goal is to provide guidance and solutions to achieve complete customer satisfaction.
Company info
- De-escalate disgruntled customers through communication soft skills, active listening, attention to detail and empathy
- Outreach to customers regarding sensitive issues identified by business teams
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This listing is sourced directly from LeoForce's careers page and normalized into a canonical job model.