Circles

Circles

Client Delivery Manager (Telecom BSS)

United States of America

Sponsorship not specifiedDetected 18 days ago
Distributed SystemsAzureCloud PlatformsCI/CDDevOpsSite Reliability EngineeringProject ManagementAgileJiraConfluenceStakeholder ManagementCRMNegotiationRecruitingOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • Jetpac was awarded Travel eSIM of the Year.
  • Circles is committed to a diverse and inclusive workplace.

Responsibilities

  • Own end-to-end technical delivery of Telecom BSS transformation programs, ensuring successful execution from solution design through implementation, testing, production launch, hypercare, and transition to operations.
  • Partner with customer business, IT, architecture, and operations teams to understand business objectives, delivery expectations, and desired outcomes, translating them into executable delivery plans.
  • Develop and manage integrated program plans, delivery roadmaps, milestone schedules, dependency matrices, release plans, and critical path activities across multiple workstreams.
  • Lead and coordinate cross-functional delivery across Product Management, Architecture, Engineering, QA, DevOps, Infrastructure, Cloud, Security, SRE, Database, Operations, and third-party vendors to ensure timely and high-quality execution.
  • Establish and drive effective delivery governance through daily stand-ups, program reviews, technical governance meetings, war rooms, sprint reviews, steering committees, executive status reviews, and customer workshops.
  • Own and proactively manage technical Risks, Assumptions, Issues, Dependencies (RAID), change requests, scope management, and recovery plans, ensuring timely escalation and resolution of critical delivery challenges.
  • Coordinate end-to-end integration activities across CRM, Billing, Charging, Enterprise Product Catalogue, Order Management, Provisioning, Digital Channels, OSS/BSS, Enterprise Systems, Network Platforms, and external partner ecosystems.
  • Drive production readiness by coordinating environment readiness, deployment planning, cutover execution, rollback planning, operational acceptance, and transition to managed services.
  • Manage customer feedback, technical escalations, and partner issues, ensuring prompt resolution and continuous improvement of delivery processes and customer experience.
  • Support pre-sales, solution planning, and customer onboarding by contributing delivery estimates, implementation strategies, resource planning, and execution roadmaps.

Requirements

  • 15+ years of experience in Technical Program Management, Client Delivery Management, or Technology Delivery within Telecommunications or large-scale enterprise software programs.
  • Strong experience managing cross-functional engineering teams across Product Management, Architecture, Development, QA, Infrastructure, DevOps, Cloud, Security, SRE, Database, and Operations.
  • Proven expertise in program planning, dependency management, release management, production readiness, cutover planning, risk management, and executive governance.
  • Extensive knowledge of Software Development Lifecycle (SDLC), Agile delivery methodologies (Scrum, Kanban, SAFe), DevOps, CI/CD, and modern engineering practices.
  • Strong understanding of cloud-native platforms, APIs, microservices, enterprise integration, distributed systems, and telecom application architecture.
  • Experience managing multi-vendor delivery, offshore/onshore teams, customer governance, and executive stakeholder communications.
  • Excellent leadership, stakeholder management, communication, negotiation, facilitation, and presentation skills with the ability to influence both technical and business stakeholders.
  • Experience using Agile and project management tools such as Jira, Confluence, Azure DevOps, or similar platforms.
  • Telecom OSS/BSS Domain Expertise

Nice to have

  • Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
  • Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
  • Good understanding of TM Forum standards (eTOM, SID, Open APIs), ITIL, and Telecom operating models is preferred.

Skills

  • A global provider of Communications Platform-as-a-Service (CPaaS) solutions.

Benefits

  • Track program health, delivery progress, milestones, resource utilization, budget, quality metrics, and KPIs, providing regular executive reporting to internal leadership and customer stakeholders.

Company info

  • Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
  • Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
  • Build trusted relationships with customers, partners, and internal stakeholders by providing proactive communication, transparent reporting, and timely issue resolution.
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This listing is sourced directly from Circles's careers page and normalized into a canonical job model.