Glide

Assistant Manager, Ambassadors

San Francisco · Director

Sponsorship not specified$70k-$70kDetected 50 days ago

Performance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringAdaptabilityMicrosoft Office

About the role

Keep accurate attendance, deployment records, and service data for all assigned Ambassador routes and shifts.
Train staff in service delivery, engagement and case management, and data collection to ensure standards are implemented consistently across all staff, zones, and shifts.
Work alongside ambassadors to engage housed and unhoused residents, businesses, landlords, visitors, and community stakeholders with empathy, professionalism, and a service-oriented mindset.

Keep accurate attendance, deployment records, and service data for all assigned Ambassador routes and shifts. Maintain accurate records, reports, schedules, and operational documentation in alignment with program standards and KPIs.
Drive mobile outreach vehicles and manage fleet and supplies usage, stocking, check-in, and check-out procedures.
Support progressive accountability efforts through consistent coaching, corrective guidance, follow-up conversations, and reinforcement of program standards and SOP compliance.
Provide day-to-day supervision, guidance, mentoring, and field support to Community Ambassadors.
When assigned, coordinate with city agencies, law enforcement, nonprofit partners, businesses, residents, SROs, and GLIDE departments to support field operations and community engagement efforts.

Ability to effectively engage with diverse populations, including individuals experiencing homelessness, addiction, trauma, or mental illness.
Ability to work independently and collaboratively in a fast-paced, high-demand environment.
Completion of GLIDE Comprehensive Case Management training required within 90 days of hire.
First Aid/CPR, De-Escalation, and Narcan certification required within first 90 days of employment.

Knowledge of the Tenderloin neighborhood, including local resources, service providers, and community dynamics preferred.
Proficiency and adaptability with smartphones, tablets, Microsoft Office, and/or case management and reporting systems preferred.
Current CPR, First Aid, Narcan, and De-Escalation certification preferred or willingness to obtain within required timeframe.

Conduct and model case management activities to connect individuals to shelter, food resources, medical care, behavioral health services, substance use treatment, case management, and other community supports.

GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

This listing is sourced directly from Glide's careers page and normalized into a canonical job model.