SumUp
Customer Experience Specialist - El Paso, TX
El Paso, Texas, United States · Full-time
No sponsorshipDetected 26 days ago
LogisticsCollaborationOrganizational Skills
About the role
- When a merchant has a question, a problem, or just needs a helping hand, we're the ones who show up for them - with patience, clarity, and genuine care.
Responsibilities
- Spot patterns in customer feedback and contribute ideas to improve our support processes and content
- Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
- Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
- If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
Nice to have
- earn additional rewards by referring talented individuals to join the SumUp team
- Be empowered to do more that matters.
- Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset.
- SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce.
- Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.
Compensation
- This position starts at $16 per hour
- 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our El Paso office. This involves an office-first setup
Benefits
- We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth.
Company info
- Our Customer Experience team in El Paso is a close-knit, collaborative group of 16 people who are the direct link between SumUp and the millions of small business owners we support every day.
- At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive.
- Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success.
- Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Visa & Work Authorization
- we're unable to offer visa sponsorship for this role.
This listing is sourced directly from SumUp's careers page and normalized into a canonical job model.