EMCOR
Service Coordinator (Dispatcher)
Atlanta, GA, US
Sponsorship not specifiedDetected 21 hours ago
ExpressOutbound SalesExcelCustomer SupportCommunicationProblem Solving
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- JOB SUMMARY EMCOR Services Aircond seeks a Service Coordinator.
- This includes, but not limited to, creating work orders and coordinating with necessary parties to effectively and efficiently resolve customer issues in ways that meet or exceed our customers' expectations.
- Other key roles include customer follow up on work orders, quote submittals, and not to exceed extensions.
Responsibilities
- The Senior Service Coordinator will provide customer service support to our Service Technicians, District Service Managers, Service Administrators, and any other administrative/functional department.
- MATHEMATICAL SKILLS Ability to perform simple mathematical functions such as addition, subtraction, multiplication, division, averages and percentages.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- 2+ years of experience in a similar role, preferably with a Commercial HVAC company.
- Associates degree and a minimum of more than two years of relevant Coordination experience in an HVAC, Service and Repair or Facility Maintenance environment preferred.
- While performing the duties of this job, the employee frequently is required to sit and use hands to operate computer keyboard and telephone.
- The employee is occasionally required to stand, walk, and reach with hands and arms.
Skills
- To that end, will go above and beyond to accomplish our missions of providing professional and friendly service.
- Ability to express confidence in providing and receiving pertinent information.
- Strong problem solving skills, ability to think critically under pressure.
- Strong customer service skills and be able to handle high call volume in fast pace setting.
- Ability to understand and accurately communicate customer's needs.
- Proficiency with MS Excel and Word, as well as enterprise wide e-mail systems such as Lotus Notes or Microsoft Outlook.
- SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities.
- LANGUAGE SKILLS Ability to read, interpret and analyze routine business communications and to compose standard business correspondence.
- Must be able to present information, data, facts and figures across all organizational levels.
Compensation
- For further information, please review the Know Your Rights notice from the Department of Labor. #aircond #aircond #LI-onsite #AMHR Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities servi
Benefits
- Specific vision abilities required by this job include close vision, and ability to adjust focus.
Company info
- We offer comprehensive HVAC, building automation system, facilities, and energy solutions.
- From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.
- Interact with internal and external customers via phone and in person.
- Work as a liaison between Aircond's branch offices, Subcontractors and Special Account Customers.
- Spearhead all special initiatives that are requested by their specific customers.
- Coordinate and prioritize scheduling of work with customers, technicians, DSM's, and other jobs/projects to maximize customer satisfaction.
- Then sends updates to customers, DSM's and Technicians.
Equal opportunity
- EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
- Employer/Veterans/Disabled Affirmative Action Policy Please review our Affirmative Action Policy.
- Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings.
- EMCOR Group and its companies list open positions here.
This listing is sourced directly from EMCOR's careers page and normalized into a canonical job model.