IDIQ
Call Center Member Advisor
Tampa, FL, United States · Full-time
Sponsorship not specified$10k-$30kDetected 25 days ago
CRMExcelCustomer SupportCommunicationProblem SolvingTime ManagementMentoringMicrosoft Office
About the role
- IDIQ is an award-winning company looking for talented individuals to join the team.
- The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers.
- As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc.
Responsibilities
- Provide professional assistance to members on a variety of topics including account access, billing inquiries, enrollment support, personal information updates, and account cancellations-with a primary focus on retention.
- Apply effective de-escalation strategies to manage and resolve escalated or emotionally charged interactions, turning potential cancellations into positive experiences.
- Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal systems and documentation processes with efficiency and professionalism.
- Identify opportunities to enhance member satisfaction by offering customized service packages and pricing options that support loyalty and long-term engagement.
- Demonstrate strong multitasking and time management skills to balance workload, meet performance targets, and maintain service level agreements.
- Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately.
- The employee frequently is required to remain in a stationary position, occasionally move about
- The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment.
- Regular and predictable attendance is required.
Nice to have
- Familiarity with credit reporting services or related industries is a plus.
Skills
- Strong telephonic and electronic communication skills and etiquette.
- Advanced problem-solving skills.
- Familiarity with CRM systems and practices.
- Willingness to learn, respond to coaching, and adapt to sales process
- Strong customer-focused mindset
- Established track record of reliability and good attendance.
- Ability to be discrete and maintain confidential information
- Ability to multitask with a high volume of tasks
- Flexibility to handle rapid and frequent change and interest in taking on new tasks.
- Exhibits passion and excitement over work. Has a can-do attitude.
- Position Details: This is a full-time, hourly position, (40 hours/week), with occasional voluntary overtime.
- This position is onsite at the Tampa, FL office.
Compensation
- $21.00 for English-only speaking candidates. $22.00 for English/Spanish speaking candidates
- $25,000 company paid life insurance
- 11 paid holidays
- Paid sick time (STO)
- 401k program with employer match.
- Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.
Benefits
- IDIQ makes available comprehensive benefits including:
- Medical: 100% of base benefits for employees and 50% for dependents
- Dental: 50% for of base benefits for employees and dependents
- Vision: 50% for of base benefits for employees and dependents
- $25,000 company paid life insurance
- Short-term disability
- Long-term disability
- Vacation time off (VTO)
Company info
- race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.
Equal opportunity
- Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants.
- AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants.
Visa & Work Authorization
- ed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including c
This listing is sourced directly from IDIQ's careers page and normalized into a canonical job model.