Fix Group Management
Service Advisor
Old Hickory, TN
Sponsorship not specified$70k-$90kDetected 13 days ago
Customer SupportCommunicationCollaboration
About the role
- We provide an upscale repair service as an alternative to the dealership, along with a robust warranty program.
- If a recommendation lacks proper documentation, return it to the technician for clarification before it can be sold to the customer. - Customer Service: - Provide prompt, courteous, and effective customer service.
- Present findings and quotes within 15 minutes of the vehicle being pulled in.
Responsibilities
- Gather essential details at check-in, including VIN, mileage, build date, and customer concerns. This information is critical for technicians to perform their jobs effectively.
- Create and manage repair orders upon customer check-in, accurately quote repairs, and provide invoices upon vehicle pickup.
Requirements
- Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
- Computer Knowledge: Must possess a working knowledge of how to use a Windows computer.
- Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form.
- Math Skills: Must possess ability to count.
- Physical Demands: Must be able to get into and out of various vehicles without assistance.
- Must be able to drive a motor vehicle with passengers.
Skills
- Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
- Communication
- Must be able to communicate in English fluently, both in verbal and in written form.
- This includes the use of a telephone.
- Math
- Must possess ability to count.
Compensation
- $70k-$90k
Benefits
- Health Insurance (50%+ company paid premiums)
- Dental Insurance (50% company paid premiums)
- Vision Insurance
- Accident and Critical Illness Coverage
- Short-Term Disability
- Employer-paid Life Insurance
- Employer-paid Long-Term Disability
- Paid Vacation, Holidays, and Sick Days
Company info
- We are a very busy automotive repair shop that has been in business for over 20 years!
- The Service Advisor is the primary point of contact for customers bringing their vehicles in for repair and/ or maintenance.
- The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs and costs, communicating with technicians and ensuring timely service and delivery while maintaining customer satisfaction.
- Provide prompt, courteous, and effective customer service. Keep customers updated on the repair process and completion times, ensuring all concerns are addressed.
- Regularly update customers throughout the repair process, including providing a "no update" update. This ensures transparency and keeps customers informed, even when there is no new information to report.
- For customers with waiting appointments, escort them to the shop and introduce them to the technician. Present findings and quotes within 15 minutes of the vehicle being pulled in. If the customer is not waiting but has questions, invite them to inspect their vehicle with an advisor and technician at their convenience.
- Assist customers with extended warranties by initiating claims and informing them about coverage, deductibles, and necessary documentation for payment upon completion.
- 401K Plan with Company Match
- We are proud to be an Equal Opportunity Employer and welcome everyone to apply.
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