ServiceNow
Sr Software Engineering Manager
Santa Clara, CALIFORNIA, United States · Senior · Contract
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About the role
- The team is advancing Agent Identity Security as AI agents and copilots rapidly expand across enterprise systems.
- This is a high-impact leadership role at the center of the engineering organization.
- You will work closely with product, integrations, and security engineering teams to expand Veza's capabilities as the company scales within the ServiceNow ecosystem.
Responsibilities
- Its work includes discovering agents, tracking their actions, and defining access management and runtime authorization capabilities to maintain a strong security posture.
- Drive architecture, design patterns, and engineering best practices for building enterprise systems.
- Partner with the Tech leads and Senior Engineers on high-impact technical decisions, conducting design and code reviews to ensure quality and adherence to engineering standards.
- Define and drive detailed engineering execution plans, timelines, and processes that keep the team shipping with quality and predictability.
- Work closely with Product, Integrations, Platform, Graph and other product teams to achieve business objectives and build product that meets customer needs
- Partner with other ServiceNow teams to drive and unlock next-gen identity governance.
- Own the full talent lifecycle for the team - hiring, onboarding, retention, and performance.
Requirements
- Familiarity with emerging AI technologies and frameworks, with a track record of driving AI adoption and leveraging AI-driven tools to enhance team productivity and engineering efficiency.
Nice to have
- Experience integrating AI/ML models into product workflows, or leveraging AI to enhance product experience, or system intelligence at scale - strongly preferred.
Skills
- Identify and champion new technologies, tools, and approaches, including AI/ML, to continuously advance the product development.
Compensation
- $191k-$334k
Benefits
- Own the technical vision and roadmap for Veza's NHI and Agent Security team - the core team that drives visibility, and governance of NHI and Agent Identities.
Company info
- Ensure the product is built and maintained with high performance, reliability, and observability, including logging, monitoring, and compliance requirements.
- Shape our long-term agent identity security roadmap alongside the Product team and help define industry standards for discovering agents, auditing actions taken on agents, securing runtime authorization, and ensuring least privilege access management.
- Lead, mentor, and grow a team of backend software engineers and tech leads, building individual development plans and creating stretch opportunities.
- 10+ years of experience in backend software engineering with a strong focus on distributed systems, or identity security, and 4+ years in an engineering leadership role - ideally spanning both startup and enterprise SaaS environments.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.