Basata
Partner Success Manager
Tempe, Arizona · Full-time
Sponsorship not specifiedDetected 19 days ago
Agentic AIComplianceProject ManagementJiraVendor ManagementHIPAAEpicEHR/EMRLeadershipCommunication
About the role
- together, they succeed or fall short as one team.
- The Operations unit is the connective tissue of the department.
- This is a people-management and operations role as much as it is an implementation role.
Responsibilities
- Serve as the operational connector between the Partner Integration Team and the Growth Partner unit - ensuring nothing falls through the cracks as a partner account moves from launch into steady-state.
- Own the day-to-day management of the BPO partner agent team, who operate as Basata's white-label AI Agents across partner accounts.
- Own and maintain the operational backbone of the Partner Success Department - the documents, workflows, and systems that keep all three units consistent and scalable.
- Build and refine SOPs for the BPO and MA teams
- Maintain the Partner Portfolio Tracker and Team Workload Tracker
- ensure they reflect real-time status across the full partner portfolio
Requirements
- Comfort with AI-enabled workflows.
Nice to have
- Familiarity with project management tools (e.g., Linear, Asana, Jira) and cross-platform communication workflows (Slack, Google Workspace)
- Excellent communication skills.
- You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO
- Your work will help clinics run more smoothly and ensure patients get the care they need-faster and with fewer headaches.
- Shape something meaningful.
- From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
- Work with purpose.
- WHY JOIN BASATA?
Benefits
- We refuse to accept that healthcare has to be broken.
- We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people.
- Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
- Own the day-to-day management of the Medical Assistant team, ensuring they are scheduled, performing to standard, and properly integrated into each client workflow.
- Manage MA scheduling across accounts: coverage planning, rotation, and capacity alignment with active and post-go-live practices
Company info
- How will this help them?
- How will they use it?
- We make our customers the hero-while never compromising on ethics, privacy, or trust.
This listing is sourced directly from Basata's careers page and normalized into a canonical job model.