Wellfit Technologies

Wellfit Technologies

Senior Support Developer

Irving, TX · Senior

Sponsorship not specified$130k-$150kDetected 29 days ago
TypeScriptC#PowerShell.NETGitSQLAzureCloud PlatformsCI/CDDevOpsRESTJiraCommunicationCollaborationProblem Solving

About the role

  • This role is essential for maintaining uptime, addressing technical debt, and supporting customer-facing platforms.

Responsibilities

  • Collaborate with the Support Architect to provide technical solutions and root cause analysis for escalated support issues.
  • Develop, test, and implement bug fixes, patches, and minor feature enhancements.
  • Write scripts and automation tools to streamline support processes and improve response times.
  • Support continuous improvement efforts by identifying recurring issues and developing long-term solutions.
  • Participate in post-mortem investigations and create documentation of incidents and solutions for future reference.
  • Provide regular reports on support ticket trends and resolution metrics to the Support Architect.
  • Collaborate with the QA team to replicate and test bugs, ensuring resolutions meet quality standards.
  • Contribute to the documentation of systems, processes, and troubleshooting guides for the broader support and engineering teams.

Requirements

  • Bachelor's degree in computer science, engineering, or a related field.
  • 5+ years of experience in software development, IT support, or a similar role.
  • Proficiency in git, C#,.NET, SQL, TypeScript, and scripting languages (e.g., PowerShell).
  • Experience with cloud platforms, especially Azure.
  • Strong understanding of RESTful APIs and microservices architecture.
  • Ability to troubleshoot complex system issues across the stack (application, database, infrastructure).
  • Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
  • Maintain a strong understanding of Wellfit's tech stack, including.NET and cloud services (Azure).
  • Required Skills and Qualifications:
  • Strong problem-solving skills and a solution-oriented mindset.

Nice to have

  • Experience with Jira for ticketing and issue tracking.
  • Familiarity with automation tools and CI/CD pipelines.
  • Familiarity with Grafana.
  • Knowledge of payment systems or fintech applications is a plus.

Compensation

  • Invest in Your Future: Competitive salary, bonus eligibility, and 401(k) matching.

Benefits

  • Full medical, dental, vision, and generous PTO.
  • Invest in Your Future: Competitive salary, bonus eligibility, and 401(k) matching.
  • Wellfit is the dental industry's fintech solution!
  • A healthcare fintech company that enhances experiences between patients, providers, employers and payors.
  • Assist in the monitoring and maintenance of cloud infrastructure and services, ensuring system health and performance.
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This listing is sourced directly from Wellfit Technologies's careers page and normalized into a canonical job model.