Mbpcc
Operator
Baton Rouge, LA
Sponsorship not specifiedDetected 1 day ago
Customer SupportCommunication
About the role
- Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region.
- This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.
- Job Description: SCOPE: The Operator is responsible for supporting the daily operations of the centralized Call Center, ensuring exceptional service delivery to patients, family members, providers, and staff.
Responsibilities
- Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services.
- Create tickets in Navigating Cancer, selecting the appropriate incident type, documenting details, and directing it to the appropriate clinic.
- Transfer appropriate calls in the correct manner to the designated number Maintain open communication and active engagement through the Teams channel and otherwise
- Perform other duties as assigned
Requirements
- High School Diploma or GED required
- Customer service experience
- Healthcare experience preferred
Nice to have
- Call center experience preferred
Company info
- And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.
- Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.
- We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
This listing is sourced directly from Mbpcc's careers page and normalized into a canonical job model.