Neptuneai

Neptuneai

Principal Solutions Architect

USA · Principal

Sponsorship not specifiedDetected 469 days ago
AWSGCPAzureCloud PlatformsMachine LearningTensorFlowPyTorchData ScienceStatisticsComplianceRecruitingCustomer SuccessCustomer SupportResearchLeadershipCollaborationProblem Solving

About the role

  • Check our ultimate guide for candidates to neptune.ai.
  • Your personal data will remain confidential and shared only with authorized personnel involved in the recruitment process.

Responsibilities

  • Problem Solving & Escalation Support: Act as a high-level technical troubleshooter for customer issues, collaborating with internal teams to resolve complex technical challenges.
  • Documentation and Knowledge Sharing: Contribute insights on customer use cases, best practices, and focus areas for case studies, helping to develop resources that address common customer adoption challenges.
  • Willingness to travel up to 50%, primarily to the USA, including potential two-week stays each month, to lead customer engagements and ensure successful product integration.
  • Neptune Scale empowers AI research teams to develop foundation models with efficiency, scale, and precision.
  • The platform's architecture supports the ingestion of millions of data points per second, fast rendering of massive tables and charts, as well as filtering and comparison of thousands of metrics in almost real time.
  • Built for collaboration, Neptune's customizable reports, dashboards, and secure self-hosted deployment make it easy for teams building foundation models to share insights and work efficiently.
  • Neptune is the experiment tracker built to accelerate AI innovation, designed to match the scale and speed demanded by today's most ambitious AI research teams.

Requirements

  • Strong proficiency in AI/ML frameworks (e.g., PyTorch, TensorFlow, JAX) and a proven ability to apply these frameworks to real-world customer needs.
  • Experience with cloud platforms (AWS, GCP, or Azure).
  • Proven track record in customer-facing roles, with experience leading PoCs and delivering technical solutions that meet customer goals.
  • High degree of autonomy, ownership, and problem-solving skills in fast-paced environments.
  • By applying, you consent for neptune.ai to process your personal data to assess your suitability for the role you have applied for in accordance with the General Data Protection Regulation (GDPR).
  • You might be a fit if you have:

Compensation

  • 20 paid service-free days per year;

Benefits

  • Share in our success: Participate in the Employee Stock Option Plan and be part of our growth journey;
  • Time off: 20 paid service-free days per year;
  • 5-10 years of hands-on experience in data science, machine learning, or AI, with expertise in model development, statistical analysis, and data pipelines.
  • Flexibility: 100% remote work with flexible working hours.

Company info

  • Capture and translate customer insights into detailed product requirements for engineering and UX teams, ensuring solutions align with real-world needs.
  • Bridge Between Customers and Product Team: Capture and translate customer insights into detailed product requirements for engineering and UX teams, ensuring solutions align with real-world needs.
  • Drive Proof of Concepts (PoCs): Lead and execute PoCs for prospective customers, ensuring smooth integration, technical validation, and a clear path to adoption.
  • Don't hesitate to contact our Talent Acquisition team, and take a look at our About us page to get to know the story and faces behind Neptune.
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This listing is sourced directly from Neptuneai's careers page and normalized into a canonical job model.