Swap Commerce
Commercial Content Specialist
Austin, Texas
Sponsorship not specifiedDetected 78 days ago
CadenceMicrosoft OfficeDemand Planning
About the role
- Our commercial team is expanding, our product suite is maturing, and the way we enable our people to sell and succeed is becoming a genuine competitive advantage.
Responsibilities
- Manage a calendar of facilitated enablement sessions, coordinating with subject matter experts.
- Transform documentation and processes into engaging courses to build learn capabilities.
- LMS management: course creation, course reviews, user administration, certification, support with queries.
- course creation, course reviews, user administration, certification, support with queries.
Requirements
- The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
- Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
- Instructional design experience - proven experience designing outcome-first learning experiences and following instructional design best practices. Familiar with ADDIE method or similar.
- Content authoring - comfortable building course content, whether in an LMS itself or tools like Articulate, Rise, or equivalent.
- Presentation design - building clean, effective slide decks for live sessions (PowerPoint, Google Slides).
- Project & calendar management - coordinating a live learning calendar across multiple stakeholders and topics.
- Writing & editing - translating subject matter expert input into clear, learner-friendly content. Comfortable using AI but knows how to revise its output thoroughly to maintain accuracy, quality standards, and human touch.
- Diversity & Equal Opportunities:
- We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do
- it's also the smart thing.
Skills
- Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Benefits
- Create a structured learning environment for internal employees to improve both knowledge and competence.
- Design and manage role-specific learning journeys with clear objectives and measurable outcomes.
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This listing is sourced directly from Swap Commerce's careers page and normalized into a canonical job model.