Airwallex

Manager, Account Management, SME & Growth

US - New York

Sponsorship not specifiedDetected 25 days ago

SalesforceCRMAccount ManagementForecastingLeadershipCommunication

About the role

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy.

Lead, develop and coach a high-performing team of Account Managers, including hiring, onboarding and ongoing performance management.
Set and manage clear KPIs, operating rhythms and accountability (QBRs/MBRs, pipeline and forecast reviews, 1:1s).
Own commercial outcomes for your portfolio, driving revenue growth through cross-sell, upsell and expansion while managing retention, churn and key commercial negotiations.
You will lead a team of Account Managers who own some of our most important customer relationships, driving growth, retention and NPS across a defined portfolio.

4+ years in account management, including: Managing complex, multi‑stakeholder accounts (ideally in payments, fintech, SaaS or B2B tech).
Proven track record of hitting or exceeding revenue and retention targets.
Demonstrated ability to orchestrate complex projects across technical and non‑technical stakeholders, both internally and externally.

Domain knowledge.
Experience in payments, FX, card issuing, treasury or financial platforms is strongly preferred
other B2B software backgrounds are also considered.
Familiarity with CRM (e.g. Salesforce), account planning, forecasting and reporting tools.
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
All official communication will come from an @airwallex.com http://airwallex.com email address.
Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters.

Own portfolio forecasting and reporting on revenue, pipeline, risk and customer health, contributing to territory planning and coverage models as we scale.

We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams.
As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers
Act as executive sponsor for strategic customers, maintaining senior stakeholder relationships and guiding them from onboarding through to scale.
You will act as a player‑coach: setting clear strategy and standards for the team while directly partnering with a small number of high‑value customers yourself.

Airwallex is proud to be an equal opportunity employer.
We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
If you have a disability or special need that requires accommodation, please let us know.

Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

This listing is sourced directly from Airwallex's careers page and normalized into a canonical job model.