Interwell Health
Member Support Coordinator
Remote, United States
Sponsorship not specifiedDetected 13 days ago
Customer SupportCommunicationProblem SolvingTime ManagementPublic SpeakingAdaptabilityMicrosoft OfficeSharePoint
About the role
- Your primary responsibility will be handling incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts for more detailed needs or actions.
- Using your knowledge of our services and leveraging various systems, you will achieve first call resolutions in interactions varying in complexity.
- Please note, there are currently two openings available.
Responsibilities
- Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
- Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.
- Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes.
- Minimum of 1 year of customer service or administrative support experience
- We deliver on our promises.
- If there is a better way, we will create it.
- As a Member Support Coordinator, you will be the first point of contact for patients and providers needing assistance.
Requirements
- Familiarity with Microsoft Office applications.
Benefits
- healthcare or inbound contact center experience preferred
- Adaptable and flexible, with the ability to navigate changing business needs and priorities.
Company info
- We are better when we work together.
- We are on a mission to help people and we know the work we do changes their lives.
- So, if our mission speaks to you, join us!
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This listing is sourced directly from Interwell Health's careers page and normalized into a canonical job model.