Spangleai
Founding Customer Success Lead
Remote (United States)
Sponsorship not specifiedDetected 8 days ago
MongoDBSnowflakeDatadogNLPProduct ManagementSalesCustomer Success
About the role
- Everything else (onboarding, QBRs, adoption, health scoring) is in service of that mission.
- Your primary job is to make customer expansion inevitable.If we're successful, our customers become our best sales team and our sharpest product feedback loop.
- Every reference compounds the next sale.
Responsibilities
- Build long-term expansion account by account.
- Own the renewal calendar.
- Build the early-warning system.
- What was the ARR when you took it over, what was it when you handed it off, and what did you personally do to drive the delta?
- Spangle creates commerce experiences around customer intent.
- The Role Founding Customer Success Lead.
- Your mission is to turn every customer into a long-term strategic partner that expands with us, references us, and helps shape the product.
Requirements
- 6+ years in B2B SaaS customer success
- Track record of expansion motion, not just retention.
- Personal automations you can walk us through with specificity.
- Comfort with measurement.
Benefits
- Health, dental, and vision insurance, 401(k), Unlimited PTO Spangle is an
Company info
- Expand the platform across additional commerce surfaces as customers grow with us.
- Case studies, co-marketing, speaker placements (Shoptalk, NRF, BoF VOICES) with customers.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Spangleai's careers page and normalized into a canonical job model.