Unisys
Sr Service Desk Agent
USA GA Remote · Senior
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About the role
- This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
- US job seekers can find more information about Unisys' EEO commitment here.
Responsibilities
- 2nd Level telephone contact support.
- Accurately document calls and cases
- Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level
- Manage time and workload to meet predetermined service levels
- Maintain data accuracy in Service Centre through contact validation
- Champion, implement or support change
- Identify process efficiencies within the Service Centre and to take corrective action to implement change
- Discover and document process and procedures which need to be published to the team or on the Knowledgebase
- 2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks
Requirements
- Must be logged into the call system so that HHO's can be received
- Associate's degree, professional certification(s), or license
- 5+ years of related experience.
Nice to have
- ITIL Foundations Certification
- Microsoft Desktop Administration certification
- Analytical and diagnostic skills
Visa & Work Authorization
- export control regulations, applicant should be eligible for any required authorizations from the U
This listing is sourced directly from Unisys's careers page and normalized into a canonical job model.