Nucleus
Director of Operations
Vancouver, British Columbia · Director
Sponsorship not specifiedDetected 4 days ago
Data AnalysisStatisticsPerformance ManagementLeadershipCommunicationCollaborationTime ManagementMentoring
About the role
- Supercharge your career at Nucleus Networks!
- What makes Nucleus different from other Managed IT Services providers?
- To start, our focus goes beyond just keeping the lights on.
Responsibilities
- Partner with People & Culture on recruiting, onboarding, professional development, performance management, and retention, so every hire lands in the right seat.
- Identify underperformance early and collaborate on fair, timely performance improvement plans with clear goals and timelines.
- Work with the CTO to identify IT needs, set priorities, and build the roadmap that gets us there.
- Build workflows, process improvements, and tooling that make the whole department more efficient.
- Maintain day-to-day Support operations and drive continuous gains in response time, resolution time, and technician output.
- Maintain deep knowledge of the technology products and services relevant to our client base, working closely with the Growth Team.
- Participate in regular cross-functional meetings with the Support, Projects and Business Transformation teams.
- Ensure timesheets are accurate and approved on time across the Support department.
- Own Month-End Billing, making sure every dollar of revenue is captured and invoiced correctly.
- Proven ability to lead and develop high-performing teams at a national scale.
Requirements
- Required Skills and Qualifications
Compensation
- Write and deliver annual performance reviews in collaboration with Service Experience Managers.
- Translate strategy into concrete goals, driving organization-wide goal setting, performance management, and annual operations planning.
Benefits
- Our vision is to be the best MSP in Canada for SMBs, and we are looking for talented people who want to be a part of our journey and help us get there!
- Ensure the right staffing levels across every area of service delivery, including on-call coverage, and use KPIs to know exactly when it's time to open a requisition.
Company info
- We are a team of 75+ experienced professionals focused on providing industry-leading IT Services to clients across Canada.
- We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.
Apply directly at Nucleus →Create a free account for alerts like thisView Nucleus immigration profile
This listing is sourced directly from Nucleus's careers page and normalized into a canonical job model.