Okta
Senior Product Operations Manager, Auth0
Toronto, Ontario, Canada · Senior
Sponsorship not specified$124k-$171kDetected 7 days ago
Machine LearningData AnalysisLLMsProject ManagementJiraConfluenceProcurementLeadershipCommunicationCollaborationOrganizational Skills
About the role
- The ideal candidate thrives in a fast-paced environment, possesses excellent communication and interpersonal skills, and is passionate about fostering a high-performing product team through scalable solutions.
Responsibilities
- Strategic Program & Project Management: Lead cross-functional projects, providing program management for major product initiatives. Partner with workstream owners to maintain alignment, ensure on-time delivery, and proactively address blockers or escalations.
- Product Org Communications & Cadences: Drive product communications within the Auth0 organization and with partners. This is inclusive of monthly newsletters, weekly team meetings, org all hands, etc.
- Operational Support & Optimization: Foster operational excellence for rhythms and processes.
- Building internal documentation, enablement decks, and video assets to enhance communication clarity and engagement.
- Track, analyze, and optimize Product Ops programs by defining and managing performance metrics, collecting stakeholder feedback, identifying inefficiencies, and implementing process improvements to drive responsiveness, alignment, and scalable growth.
- Tooling Administration & Governance: Own administration and governance of core product tooling. From procurement through maintenance. Configure and update workflows, dashboards, integrations, and access controls
- and partner with teams to ensure tooling remains reliable, scalable, and aligned to evolving team needs.
- AI-Powered Workflow Automation: Proactively leverage modern AI tooling and LLMs to automate repetitive administrative tasks, design repeatable multi-step workflows, and streamline processes, reporting, etc. to maximize overall team efficiency.
- Product Org Communications & Cadences: Drive product communications within the Auth0 organization and with partners.
- Tooling Administration & Governance: Own administration and governance of core product tooling.
Requirements
- 5+ years of experience in Product Operations, Program Management, Business Operations, or a related function in a fast-paced, cross-functional environment
- Hands-on experience with SaaS product tools (e.g., Jira, Pendo, Heap, or comparable AI and analytics platforms)
- Strong command of collaboration tools (e.g., Asana, Confluence, Google, Lucid Chart, Slack) and the ability to quickly learn and adapt to new platforms
- In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
- Excellent project management, planning, and organizational skills with extraordinary attention to detail and follow-through
- Demonstrated ability to utilize AI platforms to build automated processes, conduct rapid data analysis, and refine operational workflows to reduce manual overhead.
- Proven success managing multiple, complex projects simultaneously with the ability to prioritize effectively, set clear expectations, and drive timely execution
- Highly analytical and process-oriented, with a knack for identifying inefficiencies and a desire to build scalable systems
- Deep empathy for global teams and customers, and a track record of bridging business needs with product realities.
- Exceptional written and verbal communication skills
- able to distill complex topics for diverse audiences across Product, Marketing, Sales, and Leadership
- Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
- The annual base salary range for this position for candidates located in Canada is between:
- $124,000 - $171,000 CAD
Skills
- Secure Every Identity, from AI to Human
- Identity is the key to unlocking the potential of AI.
- This is an opportunity to do career-defining work.
- Auth0 is hiring a Senior Product Operations Manager to report to the Chief of Staff and Head of Operations, Auth0 Product.
Compensation
- The annual base salary range for this position for candidates located in
Benefits
- Learning, Development & Enablement: Develop and maintain onboarding and continuous learning programs for the Product organization.
- Embed product principles, facilitate ongoing education, and utilize feedback (surveys, interviews, performance metrics) to ensure content relevance.
This listing is sourced directly from Okta's careers page and normalized into a canonical job model.