Thejacksonlaboratory

Technical Support Specialist I - Bar Harbor

Bar Harbor, Maine

Sponsorship not specified$25k-$37kDetected 8 days ago

Customer SupportResearchCommunicationCompTIA

About the role

This role works under close to general direction and escalates more complex issues to senior team members as appropriate.
For more information, please visit www.jax.org .

Maintains required training and actively develops technical knowledge of supported tools, systems, and services.

Basic knowledge of operating systems (e.g., Windows, macOS) and common end-user applications.
Ability to follow documented procedures and apply standard troubleshooting steps.
Experience supporting or handling end-user computing hardware and peripherals preferred.
Familiarity with ticketing systems or ITSM platforms preferred.
Associate's degree in information technology, a technical discipline, or another field combined with relevant technical training or experience.

Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
EEO Statement:

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