iserv
IT Support Technician - Managed Services
Orlando, Florida
Sponsorship not specifiedDetected 20 days ago
AzureLLMsCybersecurityDetection EngineeringCustomer SupportTCP/IPDNSFirewallCommunicationProblem Solving
About the role
- Primary Shift: This role follows a 2:00 PM - 10:00 PM EST schedule.
- Incorporate AI tools (e.g., generative AI or automated scripting) to enhance troubleshooting efficiency.
- Security-First Mindset: Configure and troubleshoot systems with an eye toward AI-enhanced threat detection, patch management, and predictive security.
Responsibilities
- The IT Support Technician - Tier I is an experienced IT generalist and a dedicated fixer-not a ticket taker.
- You will provide high-quality technical support with a strong emphasis on first-call resolution.
- Proactive Problem Solving: Deliver exceptional technical support focused on first-call resolution.
- Tiered Support & Escalation: Participate in a tiered structure, managing vendor escalations while exploring AI-driven solutions for complex issues.
- Innovation Projects: Contribute to special projects, such as piloting new AI features within our support ecosystem.
Requirements
- Participation in an alternating weekend shift rotation is required to ensure service continuity.
- 2+ years of experience supporting Windows 10/11 and Microsoft 365 in business environments.
- Proficiency in Microsoft Exchange administration and Windows system management tools.
- Familiarity with antivirus, malware protection, and interest in AI-based security technologies.
- Weekend Rotation: Participation in an alternating weekend shift rotation is required to ensure service continuity.
- OS Support: 2+ years of experience supporting Windows 10/11 and Microsoft 365 in business environments.
- System Admin: Proficiency in Microsoft Exchange administration and Windows system management tools.
Nice to have
- CompTIA A+, Network+, or Security+
Skills
- Performance-driven accountability with excellent interpersonal and written communication skills.
- B) Education & Experience
- Certifications (One or more preferred): * CompTIA A+, Network+, or Security+
- Microsoft Certified (Azure Fundamentals or MS-900)
- AI-related certifications (Google AI Essentials or Microsoft AI-900) are a significant plus.
- C) Special Requirements
- Mobility: Valid Driver's License and a reliable personal vehicle (for occasional onsite visits).
- Remote Setup: Reliable high-speed internet and a dedicated, professional home office workspace.
- D) Physical Demands
- Why Join iServ?
Benefits
- Competitive hourly pay, comprehensive medical/dental/vision coverage, and paid time off.
This listing is sourced directly from iserv's careers page and normalized into a canonical job model.