Osano
Jr IT Analyst (part-time)
United States · Junior · Part-time
Sponsorship not specifiedDetected 12 days ago
PythonBashPowerShellCybersecurityComplianceCustomer SupportLeadershipCommunicationCollaboration
About the role
- We're looking for a Junior IT Analyst (Part-Time) to join our IT team.
- You'll also have the opportunity to learn from experienced IT and Security professionals while gaining hands-on exposure to automation, AI, and cloud-first technologies.
- This position is ideal for someone who enjoys helping others, loves solving technical problems, communicates well with both technical and non-technical users, and is excited to continuously learn and grow.
Responsibilities
- Serve as the primary point of contact for internal Tier 1 IT support by troubleshooting hardware, software, access, and endpoint issues.
- Manage the employee lifecycle by provisioning and deprovisioning user accounts and maintaining appropriate access across business systems.
- Administer Google Workspace, including email accounts, groups, shared drives, and permissions.
- Monitor and manage the daily IT support queue, ensuring timely resolution of employee requests.
- Document troubleshooting steps, procedures, and internal knowledge base articles.
- Partner cross-functionally with Engineering, Security, People Operations, and other internal teams to deliver an exceptional employee experience.
- As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate.
- If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we'd love to hear from you.
Requirements
- Since day one, we've been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines.
- Experience supporting Google Workspace or similar cloud productivity platforms.
- Experience with or exposure to Mobile Device Management (MDM) solutions such as Microsoft Intune, Kandji, Jamf, or similar platforms.
- Experience troubleshooting hardware, software, and user access issues.
- Basic experience with Bash, ZSH, Python, or PowerShell scripting.
- Familiarity with identity and access management concepts.
- Experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to improve productivity.
Compensation
- Annual company trip designed to foster connection, creativity, and fun
Benefits
- Competitive-pay compensation and ownership interest/equity
- Unlimited paid time off, plus a requirement to take at least two weeks off per year
- We're a Best Place for Working Parents and offer paid parental leave for all new parents
- Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
- Mental health benefits with free memberships to mindfulness and talk therapy services
Equal opportunity
- Osano is an Equal Opportunity Employer.
This listing is sourced directly from Osano's careers page and normalized into a canonical job model.