Welcomemat Services
Customer Care Representative
Temecula, CA · Full-time
No sponsorship$25k-$28kDetected 6 days ago
SQLOutbound SalesAccountingExcelCustomer SupportCommunicationProblem SolvingCritical ThinkingOrganizational SkillsMicrosoft Office
About the role
- A willingness to learn quickly, adapt to changing priorities, and handle challenging situations with professionalism is essential.
- Handle a high volume of inbound and outbound customer calls professionally and efficiently
- Assist with collections and follow up on outstanding balances
Responsibilities
- Maintain excellent customer service and positive customer relationships
- Support accounting functions including data entry, payment processing, account updates, and debt collection.
- Accurately document customer interactions and account activity
- Collaborate with team members and other departments to resolve issues
- Maintain organized records and ensure attention to detail in daily tasks
- Maintain a positive attitude and professionalism in a fast-paced work environment
- Perform additional administrative and customer support duties as assigned
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
Requirements
- High school diploma or equivalent required
- Experience handling high call volume and customer inquiries
- Basic proficiency in Microsoft Excel and Microsoft Word
- Ability to multitask and work effectively in a fast-paced environment
- Ability to learn new systems and processes quickly
- Must be authorized to work in the United States
- Full-time availability required
Nice to have
- Minimum of 1-2 years of customer service or call center experience preferred
- Basic accounting and collections experience preferred
Skills
- Fluent in English and Spanish (written and verbal communication)
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Strong problem-solving and conflict-resolution skills
- Ability to handle complex customer support situations professionally
- Basic accounting and collections knowledge
- Proficient in Microsoft Excel and Microsoft Word
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Fast learner with the ability to adapt quickly to new systems and processes
- Ability to prioritize tasks and manage time effectively
- Positive attitude and strong work ethic
Compensation
- Pay range: $25.00-$28.00/ hr USD
Company info
- This is a full-time position offering competitive benefits and an opportunity to grow within the company.
- Assist customers with complex support issues and provide timely resolutions
Equal opportunity
- Fullsteam is an Equal Opportunity/Affirmative Action employer.
Visa & Work Authorization
- Must be authorized to work in the United States
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This listing is sourced directly from Welcomemat Services's careers page and normalized into a canonical job model.