CDK
Title and Registration Processor
Indianapolis, IN, USA
No sponsorshipDetected 30 days ago
SalesforceExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- The Processing Specialist will be responsible for managing the Green Screen transaction process, communicating directly with clients, and administering billing procedures.
- Display a professional, positive, and ethical attitude when dealing with clients, associates, and management
Responsibilities
- The Title and Registration Specialist utilizes IN BMV terminals as well to provide support and guidance to CVR accounts in Indiana.
- The Processing Specialist is responsible for utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.
- Provide support and guidance to the CVR accounts
- Maintain and organized workspace and process flow
Requirements
- Ability to clearly and tactfully communicate to clients and CVR employees
- Advanced knowledge of Microsoft software including Outlook and Excel
- Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems
- Must be able to pass the Indiana state background check
- Must have excellent customer service skills with effective written communication and effective listening skills
- Must be able to lift and move bundles of paperwork and other BMV related items (~15 lbs)
- STARS: Allows an authorized user the ability to search customer record database, search for vehicle, driver and registration information, process any transaction that a BMV License Branch Associate would process.
- In order to scan documents to the BMV through KTA, a user must have network access just like with STARS.
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
- The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Nice to have
- Audit experience with IN BMV transactions preferred
Skills
- Effective problem-solving skills
Compensation
- CDK Global is committed to fair and equitable compensation practices.
- Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
- The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Medical, dental, and vision benefits in addition to:
Company info
- Achieve Service Level Agreements timelines
- Accuracy, productivity, and attention to detail focused
- Salesforce experience
- Must exhibit the ability to work with little supervision, able to be productive, prioritize, and manage time
- Ability to interact with both internal and external customers, resolving issues and maintaining relationships
Equal opportunity
- CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
This listing is sourced directly from CDK's careers page and normalized into a canonical job model.