DLH
Audio-Visual and Conferencing Support Technician (
Bethesda, Maryland
No sponsorship$75k-$80kDetected 8 days ago
Data AnalysisCustomer SupportSystems EngineeringPublic HealthResearchCommunicationCollaborationMicrosoft Teams
About the role
- We are searching for a Desktop Support Technician to provide leading-edge desktop solutions to world-renowned healthcare and research organizations in the Washington, DC metro area and around the world.
- This position is based in Bethesda, MD.
Responsibilities
- Perform troubleshooting, reconfiguration, and necessary programming of existing AV equipment to ensure functionality
- Ensure meeting readiness during core support hours
- Meeting and event support, including setup and real-time troubleshooting
Requirements
- Bachelor's degree in Computer Science or a related field and three (3) years of experience solving technical problems using analytical approaches/relevant professional experience
- OR an Associate's degree in Computer Science or a related field and five (5) years of relevant professional experience
- One or more years of experience supporting audio-visual systems and conferencing technologies
- Additional white-glove support for Top 5 Executives may be required.
- OR a High School diploma (or equivalent) and seven (7) years of relevant professional experience.
- Ability to gain and/or maintain a Public Trust clearance
- Excellent written and oral communications, and strong customer service orientation
- Preferred Qualifications
- Previous experience providing help desk support within NIH
- Basic Compensation: $75,000 - $80,000 yearly salary
- The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
Nice to have
- Excellent ServiceNow skills
- General experience includes increasing responsibilities in information technology service management
- Knowledge of current Windows and Apple Macintosh operating systems
- Additional compensation may include performance incentives and program-specific awards.
Compensation
- $75,000 - $80,000 yearly salary
- The salary range listed reflects what we reasonably expect to pay for this role at the time of posting.
- Additional compensation may include performance incentives and program-specific awards.
- We do not use salary history to determine compensation, in line with applicable law.
Benefits
- therefore, we offer a 401(k) Retirement Plan, which includes a matching component.
- The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity.
Company info
- DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation.
- DLH is dedicated to the idea that "Your Mission is Our Passion" and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
- Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
- Responds to customers via phone, in person, and through remote support channels.
This listing is sourced directly from DLH's careers page and normalized into a canonical job model.