JMARK
Client Relationship Manager II
Springfield, MO · Mid · Full-time
Sponsorship not specifiedDetected 26 days ago
CRMCommunicationTime Management
About the role
- JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country.
- The reason JMARK is a "best" place to work can be summed up in one word: culture.
- Nurturing a respectful, supportive, dynamic, spirited culture among the more than 140 individuals that make up JMARK is a point of passion for CEO Thomas Douglas.
Responsibilities
- Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with client goals.
- Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
- Manage commitments resulting from client interactions, including scheduling follow-up QBRs, managing quote creation, and completing thorough documentation.
- Assist in managing Agreement Renewal timelines and objectives to retain client base and drive healthy revenue.
- Maintain professional appearance and be willing to travel throughout the sales territory.
- Practice and integrate the Sandler selling methodology to drive consistent sales outcomes.
Requirements
- Experience supporting clients and vendors with a focus on value creation and retention.
- You also must be awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of our company.
- You must be able to track your technical work and the value you've produced in a ticketing system along with keeping track of the time spent on each item.
- All that said, you must be the type of person that thrives in this fast-paced environment.
Nice to have
- Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
Skills
- Participate in ongoing training and stay updated on industry trends.
Company info
- It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large-as well as every employee on an individual level.
- This dedication to creating a positive environment has been instilled in every leader at any level-including the board of directors-and passed down to every employee in the company.
- From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone.
- In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations.
- The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
- Award-winning
- Develop personal skills to work efficiently both independently and as part of the JMARK team.
This listing is sourced directly from JMARK's careers page and normalized into a canonical job model.